Stephanie Jackson
BRONX,NY
Summary
Highly-motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
1
1
Certification
18
18
years of professional experience
Work History
Administrative Assistant/Receptionist
HOGAR Inc.
Brooklyn, NY
08.2025 - Current
- Provide comprehensive administrative and clerical support to ensure the smooth and compliant operation of a DHS long-term shelter
- Support program leadership, maintain accurate records, coordinate reporting tasks, and assist with the day-to-day functioning of the shelter in alignment with DHS and internal agency requirements
- Managed procurement of office and program supplies, ensuring timely availability for operations and effective supply management.
- Coordinate the purchase of office and program supplies or equipment, maintaining documentation of all purchasing decisions
- Submit purchase orders, packing slips, and invoices to the fiscal department promptly
- Track and reorder supplies to ensure common areas and office spaces are adequately stocked
- Review vendor invoices for accuracy and forward approved items to the fiscal department in a timely manner
- Maintained and reconciled office petty cash fund by processing expense vouchers, reimbursing staff, and submitting accurate monthly reconciliations.
- Oversaw inventory management for office equipment and program assets to ensure proper tracking.
- Maintain a monthly inventory log of all office equipment, furniture, and program assets, including items purchased, transferred, discarded, or traded
- Support compliance with audit and agency inventory control standards
- Compliance and Training Documentation
- Maintain accurate logs and files of staff training records, certifications, fire drill logs, and other regulatory documents
- Ensure documentation is up to date and in compliance with DHS and agency requirements
- Program Reporting and Data Support
- Collected, organized, and submitted internal and external reporting data, including DHS-required reports, to support compliance and oversight.
- Support supervisors and directors with compiling and formatting data for reports and proposals
- Administrative Support
- Draft, copy, fax, and file letters, memos, and agency-related documents
- Manage calendars, schedule appointments, and coordinate meeting spaces for internal and external meetings
- Reception and Visitor Management
- Greet and direct visitors, vendors, and clients professionally and ensure they are escorted or referred to appropriate staff
- Maintain a welcoming and organized front office and reception area
- Audit and Proposal Assistance
- Assist in preparing documentation for audits, site reviews, and contract renewals
- Help compile and format supporting materials for grant or proposal submissions
- System Support CARES
- Maintain and update client databases, including playing the role of team superuser for HMIS platforms such as CARES
- Troubleshoot and support staff with system navigation and data entry
- Transportation and Document Delivery
- Delivered documents to agency headquarters, DHS offices, or other relevant locations.
- Provided administrative support to various functions, enhancing overall team efficiency.
- Provide backup support to other administrative functions or site needs as assigned by the Program Director or administrative leadership
Receptionist/Administrative Assistant
Neal Farinah Inc
Brooklyn, NY
10.2022 - 08.2025
- Welcomed visitors at reception, providing information and assistance as needed. and provided them with assistance.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Scheduled appointments for clients, customers, and other visitors.
- Coordinated incoming mail distribution, courier services, faxes, and photocopying, ensuring timely and accurate delivery of materials.
- Processed customer payments using cash registers and point-of-sale terminals, ensuring compliance with company policies.
- Performed data entry tasks into various computer systems accurately and promptly.
- Provided comprehensive administrative support by typing letters, filing documents, and managing scanning and copying tasks.
- Responded to inquiries from internal staff members regarding office operations.
- Coordinated with vendors for repairs and maintenance of office equipment.
- Monitored office supplies inventory and placed orders.
- Updated and recorded customer or client information to maintain accounts.
Receptionist
Kids And Adults Services
Queens, NY
07.2021 - 08.2022
- Greeted visitors and assisted with inquiries to ensure a welcoming experience.
- Scheduled appointments for clients, customers, and other visitors.
- Delivered exceptional customer service while interacting with internal and external customers to enhance satisfaction.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Managed incoming mail distribution, courier services, faxes, and photocopying to streamline office communication.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Performed data entry tasks into various computer systems accurately and promptly.
- Monitored office supplies inventory and placed orders when necessary.
Teacher
Ministry Of Education
Castries, Saint Lucia
04.2012 - 11.2020
- Developed and delivered classroom instruction aligned with Ministry of Education teaching guides.
- Supported lesson delivery aligned with Ministry of Education curriculum standards.
- Fostered disciplined learning environment for Ministry of Education students to promote engagement and focus.
- Managed student behavior in classroom by establishing and enforcing rules and procedures.
- Monitored student progress through tests, assignments, and observation.
- Incorporated technology-based learning tools to enhance student understanding and participation in classroom instruction.
- Assessed student performance through tests, quizzes and other assessments.
- Scheduled and held parent-teacher conferences to keep parents up-to-date on children's academic performance.
Customer Service Representative
Brayden and Partners
Bois D'Orange, Saint Lucia
07.2008 - 08.2011
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Handled complaints with professionalism and maintained positive client relationships.
- Answered customer inquiries, providing accurate information on products and services to enhance customer satisfaction.
- Guided clients through billing, order, and account support steps.
- Processed customer requests through company CRM, ensuring accurate account records for efficient service delivery.
- Processed customer deposits and payments accurately and arranged billing.
- Documented service issues and updated case notes for Brayden and Partners.
- Contacted customers regarding service upgrades and new offerings to promote engagement and account enhancements.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Education
Associate of Arts - Primary Teacher Education
University of The West Indies
Open Campus11-2017
Bachelor of Arts - Business Management
Monroe College
Bronx10-2010
Associate of Arts - Business Administration
Sir Arthur Lewis Community College
Saint Lucia11-2006
Skills
- Customer service, Data entry, Payment processing, Inventory management, Appointment scheduling, Microsoft Office, Problem solving, Effective communication, Professional demeanor
- Meeting coordination
- Customer service
- Problem solving
- Effective communication
- Professional demeanor
- Sensitive material handling
Certification
- CPR Certified, Sexual Harassment Training, Mandated Reporter, Naloxone Responder Trained
Timeline
Administrative Assistant/Receptionist
HOGAR Inc.
08.2025 - Current
Receptionist/Administrative Assistant
Neal Farinah Inc
10.2022 - 08.2025
Receptionist
Kids And Adults Services
07.2021 - 08.2022
Teacher
Ministry Of Education
04.2012 - 11.2020
Customer Service Representative
Brayden and Partners
07.2008 - 08.2011
Associate of Arts - Primary Teacher Education
University of The West Indies
Bachelor of Arts - Business Management
Monroe College
Associate of Arts - Business Administration
Sir Arthur Lewis Community College