DORA DESOTO

Family Caregiver

• Managed full-time family care and medical logistics during a temporary break from the financial sector.
• Managed family and medical care; fully prepared to return to a full-time Universal Teller role.

• Processed customer transactions efficiently, ensuring accuracy in cash handling and balance reconciliation.
• Assisted clients with account inquiries and provided product information to enhance customer satisfaction.
• Maintained compliance with banking regulations through diligent record-keeping and transaction monitoring.
• Collaborated with team members to streamline operations, reducing wait times during peak hours.
• Trained new staff on operational procedures and customer service standards to ensure service consistency.
• Managed cash vault operations, overseeing deposits and withdrawals while maintaining security protocols.
• Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
• Conducted regular audits to ensure compliance with bank policies and regulatory requirements.
• Maintained high levels of confidentiality while handling sensitive customer information during transactions.
• Organized, stocked and maintained teller window area.
• Managed high volumes of cash accurately, balancing drawers at the end of each shift without discrepancies.
• Identified fraudulent activities promptly, safeguarding both customer assets and the bank''s reputation for security.
• Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.

Reference: Grace Demes | 312-435-1625 | Branch Manager