Dora Arbizu
Phoenix,AZ
Summary
Customer-oriented General Manager with 2 years of experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen.
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
16
16
years of professional experience
Work History
General Manager
Gadzooks soup and enchiladas
Phoenix, AZ
03.2022 - Current
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Recruited, interviewed and hired qualified staff for open positions.
- Established and maintained effective communication with staff members to ensure efficient operations.
Adult Caregiver
Arizona MENTOR
Phoenix, AZ
03.2016 - 02.2022
- Performed light housekeeping duties such as laundry, cleaning rooms, changing bed linens.
- Implemented safety measures when working with physically disabled individuals in order to prevent any potential injuries.
- Communicated effectively with family members regarding the care of their loved ones.
- Assisted clients with daily living skills including grooming, bathing, dressing, meal preparation and feeding.
- Accompanied clients on recreational outings to parks, museums, theaters.
- Transported clients to medical appointments or other destinations when needed.
- Assessed changes in behavior or condition that may indicate a need for further medical attention.
- Participated in team meetings discussing client progress towards goals set forth by the healthcare team.
- Organized activities such as arts and crafts, music therapy, exercise classes, educational programs, field trips, and leisure activities.
- Provided personal care and support to adults with physical disabilities in a residential setting.
- Supported bathing, dressing and personal care needs.
- Followed safe lifting and transferring techniques to transport residents.
Line Assembler
Rubie's
Phoenix, AZ
01.2008 - 07.2015
- Organized work area and ensured cleanliness at all times.
- Followed safety protocols while operating machinery and working with hazardous materials.
- Assisted coworkers with complex assembly tasks when necessary.
- Followed work orders to correctly assemble building components.
- Provided assistance in training new line assemblers on proper use of equipment.
Skills
- Process Automation
- Customer Retention
- Sales
- Customer Relationship Management
- Leadership and Team Building
- Operations Management
- Customer Relations
- Staff Management
- Staff Motivation
- Team Player
- Relationship Building
- Staff Supervision
Timeline
General Manager
Gadzooks soup and enchiladas
03.2022 - Current
Adult Caregiver
Arizona MENTOR
03.2016 - 02.2022
Line Assembler
Rubie's
01.2008 - 07.2015