Dora Harris
Columbiana ,AL
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
24
24
years of professional experience
Work History
Customer Service Representative
Social Security Adminstration
Birmingham, Alabama
11.2022 - Current
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Developed strong relationships with customers by providing personalized assistance and support.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Developed positive relationships with customers through friendly interactions.
- Updated databases with new and modified customer data.
Cashier
Costco #602
Hoover, AL
06.2020 - Current
- Member Service
- Maintain safe and clean work area
- Loss Prevention
- Attention to detail
- Cashier awareness for over-short issues
- Update all safety procedures regularly
- Work together as a team
Supervisor
Costco #602
Hoover, AL
08.2016 - 10.2020
- Deliver excellent member service skills
- Address Member inquiries and resolve complaints
- Complete Safety/Hazmat Procedures with all Staff
- Maintain a Safe and Clean Environment
- Supervise daily activities
- Update and maintain all training and procedural materials with all Employees
- Direct and Supervise Front-End, Member Service Employees with daily activities
- Open and Closing Procedures
- Work with all Management Staff
Supervisor
Costco #550
Huntsville, AL
10.2000 - 05.2020
- Deliver excellent member service skills
- Addressed Member inquiries and resolve complaints
- Complete Safety and Hazmat Procedures with all front-end staff
- Complete schedules according to payroll procedure
- Train cashiers and assistants, as well as member service training and procedural updates
- Direct and Supervise daily activities warehouse-wide
- Keep the Showroom clean, maintain neat and orderly displays
- Interact with and assist Vendors
- Open and Closing Procedures
- Gas Station Hazmat/Safety Training
- Work with all Management Staff
Supervisor
Costco #600
Montgomery, AL
06.2016 - 11.2016
- Deliver excellent member service skills
- Address Member inquiries and resolve complaints
- Complete Safety/Hazmat Procedures with all Employees
- Train cashiers/assistants to be proficient in all daily duties
- Update and Maintain all training and procedural material with Employees
- Direct and Supervise Front-End, Member Service employees with daily activities
- Open and Closing Procedures
- Work with all Management Staff
Education
High school or equivalent -
Skills
- Customer Service
- Conflict resolutions
- Leadership skills
- Recruiting & interviewing
- Communication skills
- Detail-oriented
- Inventory specialist
- Hazmat knowledge
- Records Maintenance
- Accounts Management
- Training & Development
- Results-oriented
- Scheduling
- System implementation
- Appointment scheduling
- Dispute resolution
- Data entry
- Team development
- Microsoft outlook
- Customer relations
- Skype
- Adaptability and flexibility
- Assertiveness
References
- Pamela Jennings, 1077 Union Hill Rd, Laceys Spring, AL, 35754, 256-555-1234
- Karen Strickhouser, 170 Matin Dr, Hanover, PA, 17331, 256-278-0580
Businessreferences
- Corey Hyter, Costco #505, Floor Manager, 256-555-2222
- Dave Skeba, Costco #602, Asst. Gen. Manager, 205-500-6000
Timeline
Customer Service Representative
Social Security Adminstration
11.2022 - Current
Cashier
Costco #602
06.2020 - Current
Supervisor
Costco #602
08.2016 - 10.2020
Supervisor
Costco #600
06.2016 - 11.2016
Supervisor
Costco #550
10.2000 - 05.2020