Summary

Overview

Work History

Education

Skills

Languages

Timeline

Dora Mazariegos

Lexington,GA

Summary

Client-Focused Implementation and Onboarding Manager with 8+ years of experience in SaaS, fintech, and operational roles. Adept at managing concurrent implementation projects from initiation through completion. Proven ability to lead discovery sessions, deliver customized client solutions, train on complex platforms, and proactively mitigate risk. Recognized for driving customer satisfaction, team leadership, and long-term client success across diverse industries.

Overview

years of professional experience

Work History

Dispatcher / Customer Service Representative

Jordan Air Heating and Cooling + 3 Sister Companies

05.2024 - Current

Promoted from CSR to Dispatcher within one month due to demonstrated efficiency and communication skills.
Coordinate daily schedules for 40+ field technicians, ensuring efficient routing and prioritization of urgent service calls.
Maintain active communication between technicians, customers, and internal teams to resolve issues and maintain operational quality.
Utilize scheduling and CRM tools to manage workflows, track performance, and support technician deployment.
Built strong internal processes to support technician accountability and client satisfaction.

Payment Onboarding Manager

Tilled

10.2022 - 04.2024

Managed 300+ monthly onboarding projects, aligning business requirements with Tilled's SaaS platform to support $10–15M annual revenue.
Led scoping calls, risk assessments, and compliance checks while configuring accounts per client specifications.
Delivered client education and system training, enhancing customer confidence and reducing escalations by 18%.
Collaborated with product, IT, and compliance teams to reduce implementation errors and improve onboarding timelines by 22%.
Created tailored onboarding documentation and SOPs aligned with client workflows and regulatory needs.

Sales Lead (Part Time)

High Altitude Martial Arts

01.2023 - 01.2024

Increased gym revenue by 30k+ through effective lead conversion and relationship-builing.
Delivered onboarding sessions to new members, managed financial records, and supported front desk operations.
Coached new staff on tools and customer interaction strategies to improve service quality.

Virtual Payment Consultant

Usbank

01.2022 - 10.2022

Aligned virtual payment solutions with security standards for international clients through needs analysis.
Developed training tools in partnership with product and risk teams.
Contributed to $10M in annual revenue growth through Salesforce-driven tracking and consultative support.

Operations Manager

Elavon/Usbank

02.2017 - 01.2022

Directed implementation of operational procedures across victual payment systems, ensuring regulatory and IT compliance.
Managed a 15-member team, driving results in onboarding, customer satisfaction, and project completion.
Developed and delivered digital training tools, reducing onboarding time and enabling rapid employee ramp up.
Liaised with leadership and cross-functional teams to support long term client relationships and account health.