Dora Moses
Harrisburg,PA
Summary
Dependable self starter that provides excellent office management and administrative support. Possesses strong communication and interpersonal skills with demonstrated ability to manage competing priorities and meet deadlines. Creative problem solver with strong analytical and critical thinking. Willingness to learn. Independently solves problems and devoted to the task and skills required to achieve success.
Overview
9
9
years of professional experience
Work History
Confirm Coordinator
West Shore Home
01.2023 - Current
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Called and rescheduled appointments for clients.
- Assessed customer needs and responded to customer emails and calls.
MDU COE
Xfinity Comcast
02.2018 - 01.2023
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Identified issues, analyzed information and provided solutions to problems.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Researched product and issue resolution tactics to address customer concerns.
- Researched and identified solutions to technical problems.
Creative Consultant
D’Vine Interior Design
09.2014 - 09.2017
- Determined personalized needs, tastes and design preferences through thorough client consultations.
- Developed key client relationships, providing design solutions that met needs and budgets without compromising quality or design intent.
- Transformed uninspiring areas into warm and inviting living spaces using various lighting fixtures, materials, and products.
- Oversaw installation of finishes, furniture and other design elements to control final product.
Education
Associate of Science - Real Estate Appraisal/Development
Anne Arundel Community College
Columbia, MD05.2002
Skills
- Schedule Management
- Problem Resolution
- Critical Thinking
- Department Coordination
- Active Listening
- Microsoft Internet Explorer
- Event Coordination
- Project Management
- Customer Service
- Manage Budgets
- Strategic Planning
- Consulting
- Staff Management
- Training and Development
- Leadership
Timeline
Confirm Coordinator
West Shore Home
01.2023 - Current
MDU COE
Xfinity Comcast
02.2018 - 01.2023
Creative Consultant
D’Vine Interior Design
09.2014 - 09.2017
Associate of Science - Real Estate Appraisal/Development
Anne Arundel Community College