Monique Parker

Data Entry, making sure our itineraries had the exact same information as our suppliers and also distribution of emails.

• Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
• De-escalated and resolved customer complaints with punctual, polite and professional service.
• Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
• Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.

• Utilized strong communication skills to effectively address customer concerns and provide solutions that met their needs.
• Demonstrated adaptability by quickly learning new systems, tools, and procedures as needed for optimal performance.
• Assisted clients with inquiries, resolving issues promptly and professionally for improved client relations.
• Handled challenging situations calmly and professionally, finding effective solutions under pressure without compromising quality of service delivery.

• Maintained strict confidentiality of sensitive information, adhering to legal regulations and company policies.
• Participated in ongoing professional development opportunities to stay current on industry trends and best practices in case management.
• Established strong relationships with clients, understanding their needs and advocating on their behalf.
• Assisted in training new Case Specialists to ensure consistent quality of work across the team.