Dora Pond
Idabel,OK
Summary
Dynamic supervisor with a proven track record at Choctaw Casino & Resort, excelling in staff management and customer service. Enhanced team productivity through effective training and mentoring, while fostering strong client relationships that boosted loyalty. Recognized for attention to detail and decision-making skills, ensuring operational excellence and high customer satisfaction.
Overview
2026
2026
years of professional experience
Work History
Supervisor
Choctaw Casino & Resort
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
Table Games Dealer
Choctaw Casino
Broken Bow, OK
2020 - Current
- Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Managed chips and money transactions with attention to detail to prevent fraud.
- Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
- Monitored guest behavior for signs of intoxication or disorderly conduct, intervening when necessary to maintain a safe environment for all patrons.
- Developed strong relationships with regular clients, resulting in increased loyalty and repeat visits to the casino.
- Assisted players with placing bets, educating on game rules to increase understanding.
- Maintained a professional and welcoming atmosphere for players with excellent communication skills.
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Enforced game rules to maintain fair paly and avoid disputes.
- Learned and followed company procedures to maintain consistency and standards.
Booking Assistant
Broken Bow Cabins
Hochatown Ok
2019 - 2022
- Developed rapport with repeat clients to understand their preferences, leading to personalized service and increased loyalty.
- Streamlined communication with clients for faster response times, resulting in higher customer retention rates.
- Implemented improvements based on client feedback surveys, leading to higher overall satisfaction ratings.
- Maintained accurate records of all bookings, enabling easy retrieval of information when needed.
- Managed high volume of incoming calls, emails, and messages from clients seeking booking assistance or information about events.
- Increased client satisfaction by promptly managing booking inquiries and efficiently handling reservation changes.
- Reduced booking errors by implementing a thorough verification process before finalizing reservations.
- Ensured timely invoicing and payment processing to maintain positive cash flow for the business.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Education
GED -
Choctaw Nation.
Durant, OK05.2006
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Employee motivation
- Decision-making
- Staff development
- Relationship building
- Verbal and written communication
- Coaching and mentoring
- Multitasking Abilities
- Time management
- Excellent communication
- Reliability
Timeline
GED -
Choctaw Nation.
Supervisor
Choctaw Casino & Resort
Table Games Dealer
Choctaw Casino
2020 - Current
Booking Assistant
Broken Bow Cabins
2019 - 2022