Dora Romero
Cherry Hill,NJ
Summary
Proven to excel in high-pressure environments, I significantly enhanced customer satisfaction by mastering menu item memorization and demonstrating exceptional phone etiquette. My quick learning ability and flexibility have consistently driven sales growth and service quality, showcasing my strong multitasking skills and adept money handling. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
5
5
years of professional experience
Work History
To Go Specialics
Olive Garden
Cherry Hill, NJ
01.2022 - Current
- Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of deliv
- Trained new team members on proper procedures for managing to-go orders, promoting consistency in service quality.
- Contributed to sales growth by upselling menu items when taking orders from customers.
- Greeted customers and answered inquiries regarding menu items and specials.
- Operated cash register to accept cash, debit and credit card payments from customers.
Host
Olive Garden
Cherry Hill, NJ
01.2021 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations by phone and walk-in, answered customer questions, and informed of accurate wait times.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Cashier
Any Garment Cleaners
Cherry Hill, NJ
12.2018 - 09.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Server
Restaurant El Monte Mayor
Haddonfield, NJ
06.2020 - 09.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- I work during the summer part time
Salad Maker
The Farm And Fisherman Tavern & Market
Cherry Hill, NJ
06.2019 - 09.2019
- Improved customer satisfaction by consistently providing fresh and high-quality salads.
- Assured consistency across all salad offerings by following established recipes and closely monitoring the outcome.
- Enhanced salad presentation with attention to detail and creative arrangements.
- Demonstrated excellent multitasking abilities by preparing multiple orders simultaneously without sacrificing quality or accuracy.
- Assisted in menu development, incorporating seasonal ingredients for diverse salad options.
- I work during the summer part time
Education
GED -
Collingswood High School
Collingswood, NJ06.2020
Skills
- Strong multitasking
- Phone Etiquette
- Quick Learner
- Flexibility
- Order Accuracy
- Money Handling
- Menu Item Memorization
- Initiative-taking
Languages
Spanish
Native or Bilingual
Timeline
To Go Specialics
Olive Garden
01.2022 - Current
Host
Olive Garden
01.2021 - Current
Server
Restaurant El Monte Mayor
06.2020 - 09.2020
Salad Maker
The Farm And Fisherman Tavern & Market
06.2019 - 09.2019
Cashier
Any Garment Cleaners
12.2018 - 09.2021
GED -
Collingswood High School