Dora Watson
Massillon,OH
Summary
Reliable food service professional with extensive experience enhancing customer satisfaction through effective communication and teamwork. Proven ability to maintain organization and energy in fast-paced environments while prioritizing customer needs. Skilled at delivering exceptional service, with attention to detail and a collaborative approach.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server
Fizzlestix
Massillon, OH
08.2025 - Current
- Processed customer orders accurately, ensuring timely communication with kitchen staff.
- Managed cash register operations to facilitate prompt and precise payment processing.
- Maintained cleanliness of dining area as well as organizing, and stocking service stations.
- Addressed customer inquiries and resolved their concerns to enhance satisfaction.
- Cultivated positive relationships with regulars
- Delivered food and drink orders swiftly.
- Collaborated with kitchen staff to monitor item availability and wait times.
- Stocked service areas with supplies and replenished condiments during slow periods.
Host
T.G.I. FRIDAY'S - Bar & Restaurant
Stow, Ohio
10.2020 - 06.2022
- Greeted guests with a welcoming and prompt attitude upon arrival.
- Managed reservations and guest seating to optimize front-of-house flow.
- Maintained a clean and organized front-of-house area, compliant with CDC standards, and health safety regulations.
- Collaborated with others to ensure smooth service.
- Managed incoming calls regarding questions, concerns, and reservations.
- Provided customers with accurate wait times and monitored waiting list.
- Assisted other coworkers when needed, such as bussing tables, expo, and to-go.
- Processed payments from customers using the OpenTable POS system.
Education
High School Diploma -
Cuyahoga Falls High School
Cuyahoga Falls, OH05-2023
Skills
- Customer service excellence
- Conflict resolution
- Efficiency in High-Volume Environments
- Front-of-house operations
- Health and food safety compliance
- Effective communication
- Attention to detail
- Organizational skills
- POS software proficiency (Toast and OpenTable)
- Team collaboration
- Order accuracy assurance
Certification
- Food Handling Certification
Timeline
Server
Fizzlestix
08.2025 - Current
Host
T.G.I. FRIDAY'S - Bar & Restaurant
10.2020 - 06.2022
High School Diploma -
Cuyahoga Falls High School