Doraima Gomez Rivas
Chicago,IL
Summary
Proven track record in enhancing customer satisfaction and streamlining operations in the business administration sector. Expert in inventory control and cash handling, coupled with exceptional problem-solving abilities and team collaboration skills. Achieved significant improvements in production efficiency and customer service delivery.
Overview
8
8
years of professional experience
Work History
Cashier
Self-Service Networks
Manizales, Colombia
12.2021 - 06.2022
- Resolved customer complaints professionally in accordance with company policy.
- Helped with purchases and register articles.
- Performed other duties as assigned by management.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Conducted price checks for special orders or discounts as requested by customers.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
Cashier
101 Perros
Manizales, Colombia
06.2021 - 11.2021
- Maintained current knowledge of store promotions to highlight sales to customers.
- Provided excellent customer service by addressing customer inquiries promptly and efficiently.
- Verified accuracy of orders prior to checkout to ensure correct pricing was applied.
- Ensured compliance with health codes regulations while serving food items to customers.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Assisted management with inventory control processes such as restocking supplies.
- Assisted other employees in completing tasks when needed or requested by supervisor.
Production Assistant
Alimentos Polar Comercial C.a
Turmero, Aragua
07.2017 - 10.2017
- Facilitated communication between production departments to streamline operations.
- Coordinated daily production schedules to ensure timely completion of projects.
- Maintained a clean and safe production environment, adhering to health and safety standards.
- Provided general administrative support, including email correspondence and file management.
- Maintained communication between production staff and crew members.
- Identified best training aids suited for workers.
Administrative Assistant
Multiples de Friccion SA
Cagua, Aragua
04.2014 - 09.2014
- Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
- Developed and implemented filing systems, both digital and physical, improving document organization and retrieval efficiency.
- Answered phone calls and emails to provide information.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
Education
Bachelor of Science - Business Administration
Universidad Bicentenaria De Aragua
San Joaquin De Turmero11-2018
Skills
- Product restocking
- Returns processing
- Cash drawer balancing
- Checkout monitoring
- Inventory control
- Sales transactions
- Cash handling expertise
- Customer service
- Cash register systems
- Empathy and patience
- Reports and documents
- Order taking
- Credit and cash transactions
- Mail handling
- Document management
- Problem-solving
- Team collaboration
- File organization
Languages
Spanish
Professional
English
Limited
Timeline
Cashier
Self-Service Networks
12.2021 - 06.2022
Cashier
101 Perros
06.2021 - 11.2021
Production Assistant
Alimentos Polar Comercial C.a
07.2017 - 10.2017
Administrative Assistant
Multiples de Friccion SA
04.2014 - 09.2014
Bachelor of Science - Business Administration
Universidad Bicentenaria De Aragua
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