Dorann Taylor
Riverview,FL
Summary
Dynamic Assistant Manager at Waffle House with a proven track record in enhancing operational efficiency and customer satisfaction. Skilled in team leadership and money handling, I successfully trained staff and implemented process improvements, resulting in reduced waste and increased loyalty. Committed to delivering exceptional service and fostering a collaborative environment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Manager
Waffle House
02.2017 - 03.2025
- Supervised daily operations, ensuring adherence to Waffle House standards and procedures.
- Trained and mentored new staff, fostering a collaborative team environment.
- Implemented process improvements, enhancing operational efficiency and customer satisfaction.
- Managed inventory levels, reducing waste through effective stock control practices.
- Resolved customer complaints promptly, maintaining high service quality and loyalty.
Education
High School Diploma -
Robinson High
Tampa, FL05-1986
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
Accomplishments
- Supervised team of 10 staff members.
- Collaborated with team of 6 in the development of menu updates.
Certification
- Serve Safe Certified
Timeline
Assistant Manager
Waffle House
02.2017 - 03.2025
High School Diploma -
Robinson High