Dorbis Gafaro
Summary
Dedicated Costumer Service Representative and Crew Supervisor bringing in over three years of experience building rapport with clients. Prioritizes Business Goals during each shift and high costumer satisfaction using problem-solving abilities
Overview
5
5
years of professional experience
Work History
Bank Teller
Amscot
06.2023 - Current
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
Retail Sales Associate
Comcast
07.2022 - 03.2023
- Helped customer finding specific products, billing questions
- Skilled at receiving and processing cash transactions when opening and closing store
- Built and maintained relationships with peers and upper management to drive team success
Crew Chief
ServiceMaster DSI
08.2021 - 04.2022
- Maintained team flexibility by teaching members all key roles
Assistant Supervisor
Perfection Property Restoration
07.2019 - 05.2021
- Organized schedules, workflows and shift coverage to meet expected business demands
- Assign employees to specific duties.
- Resolve customer complains or answer customer questions regarding policies of the company on the job side
Field Crew Supervisor
Hyco logistics
08.2018 - 06.2019
- Established and enforced clear goals to keep employees working collaboratively.
- Prepared and planned worksites to help jobs run smoothly.
Education
GED -
George Jenkins High School
Lakeland, FL05.2017
Skills
- Teamwork and Collaboration
- Customer Service
- World, Excel, Internet, E-Mail
- Sales Goals Attainment
- Bilingual (English-Spanish)
- Cash Distribution
Timeline
Bank Teller
Amscot
06.2023 - Current
Retail Sales Associate
Comcast
07.2022 - 03.2023
Crew Chief
ServiceMaster DSI
08.2021 - 04.2022
Assistant Supervisor
Perfection Property Restoration
07.2019 - 05.2021
Field Crew Supervisor
Hyco logistics
08.2018 - 06.2019
GED -
George Jenkins High School
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