Dorbis Gafaro
Summary
Dedicated Costumer Service Representative and Crew Supervisor bringing in over three years of experience building rapport with clients. Prioritizes Business Goals during each shift and high costumer satisfaction using problem-solving abilities
Overview
5
5
years of professional experience
Work History
Bank Teller
Amscot
2023.06 - Current
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
Retail Sales Associate
Comcast
2022.07 - 2023.03
- Helped customer finding specific products, billing questions
- Skilled at receiving and processing cash transactions when opening and closing store
- Built and maintained relationships with peers and upper management to drive team success
Crew Chief
ServiceMaster DSI
2021.08 - 2022.04
- Maintained team flexibility by teaching members all key roles
Assistant Supervisor
Perfection Property Restoration
2019.07 - 2021.05
- Organized schedules, workflows and shift coverage to meet expected business demands
- Assign employees to specific duties.
- Resolve customer complains or answer customer questions regarding policies of the company on the job side
Field Crew Supervisor
Hyco logistics
2018.08 - 2019.06
- Established and enforced clear goals to keep employees working collaboratively.
- Prepared and planned worksites to help jobs run smoothly.
Education
GED -
George Jenkins High School
Lakeland, FL05.2017
Skills
- Teamwork and Collaboration
- Customer Service
- World, Excel, Internet, E-Mail
- Sales Goals Attainment
- Bilingual (English-Spanish)
- Cash Distribution
Timeline
Bank Teller
Amscot
2023.06 - Current
Retail Sales Associate
Comcast
2022.07 - 2023.03
Crew Chief
ServiceMaster DSI
2021.08 - 2022.04
Assistant Supervisor
Perfection Property Restoration
2019.07 - 2021.05
Field Crew Supervisor
Hyco logistics
2018.08 - 2019.06
GED -
George Jenkins High School