Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Dorcas Appiah

Dumfries,VA

Summary

Personable Customer Service Associate offering 2 to 3 years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.

Overview

6
6
years of professional experience

Work History

Customer Service Associate/ Daily

Walmart
Dumfries, VA
06.2019 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Informed customers about special promotions and provided detailed information for various products.
  • Developed and actualized customer service initiatives to decrease wait times.
  • Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.

Housekeeping Attendant

Mary's And Elizabeth's Hospital
Louisville, KY
06.2018 - 05.2019
  • Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.
  • Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies and requested guest supplies.
  • Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
  • Sanitized all kitchen surfaces, wiped down cabinets and swept and mopped floors
  • Operated wet-vacuums, buffing machines, vacuums and upholstery cleaners to clean rugs, carpets and upholstered furniture.
  • Provided laundering services for guests by washing, drying and hanging laundry.

Housekeeping Attendant

SPRINGHURST
Louisville, KY
11.2016 - 06.2018
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.
  • Disposed of trash and recyclables each day to avoid waste buildup

Education

High School Diploma -

Dadease Senior High
Kumasi, Ghana
06.1995

Skills

  • Understanding Customer Needs
  • Communications Strategies
  • Reading Comprehension
  • Cultural Awareness

Languages

twi
Full Professional

Timeline

Customer Service Associate/ Daily

Walmart
06.2019 - Current

Housekeeping Attendant

Mary's And Elizabeth's Hospital
06.2018 - 05.2019

Housekeeping Attendant

SPRINGHURST
11.2016 - 06.2018

High School Diploma -

Dadease Senior High

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Dorcas Appiah