Dorcas Shine
Washington,USA
Summary
Detail-oriented Healthcare Administrative Assistant with expertise in managing multi-line phones, scheduling appointments, and verifying insurance. Streamlined front office operations to enhance productivity and maintain an orderly environment while providing compassionate support to patients and families.
Overview
30
30
years of professional experience
Work History
Medical Office Assistant
Emmanuel Mbualungu
Washington, District of Columbia
12.2025 - 02.2026
- Coordinated patient scheduling and appointment confirmations to optimize office workflow.
- Scheduled patient appointments, answered incoming calls, and assisted with inquiries.
- Handled incoming calls and addressed patient inquiries promptly.
- Assisted in maintaining accurate patient records and files.
- Facilitated billing processes by efficiently collecting payments from patients.
- Provided clerical support, including data entry and document management.
- Performed basic clerical duties such as filing documents, entering data into the computer system, photocopying forms and documents.
Medical Receptionist
MedStar Washington Hospital Center
Washington, DC
01.2017 - 03.2020
- Managed appointment scheduling and coordinated with medical staff.
- Collected patient information and verified insurance details accurately.
- Greeted patients warmly, facilitating smooth check-in procedures.
- Handled incoming calls, directing inquiries to appropriate departments to ensure efficient communication.
- Processed patient paperwork, maintaining organized filing systems for easy access and retrieval.
- Assisted patients in navigating hospital services and resources.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
Certifed Financial Clearance Rep
MedStar Washington Hospital Center
Washington, DC
08.2014 - 12.2016
- Collaborated with healthcare team to streamline patient flow and improve service delivery.
- Maintained accurate patient records in electronic health systems to enhance data integrity.
- Ensured compliance with hospital policies and safety protocols daily.
- Supported administrative tasks, including filing and data entry, to ensure operational efficiency.
- Assisted co-workers during busy periods to provide excellent customer service.
Medical Receptionist
Pediatric Associates of Alexandria, Inc
Alexandria, VA
01.2013 - 01.2014
- Managed appointment scheduling and coordinated with medical staff.
- Collected patient information and verified insurance details accurately.
- Greeted patients warmly and facilitated smooth check-in process.
- Managed incoming calls and routed inquiries to appropriate departments for timely assistance.
- Ensured a clean and welcoming reception area for visitors.
Medical Receptionist Instructor
Healthwrite
Washington, DC
01.2011 - 01.2012
- Developed lesson plans that aligned with curriculum standards and student needs.
- Facilitated classroom discussions to boost student engagement and deepen comprehension.
- Communicated with parents to provide insights on student performance and behavior.
- Maintained positive classroom environment fostering respect and cooperation among students.
Support Generalist
Vital Check
Washington, DC
01.2005 - 01.2010
- Assisted clients in understanding application procedures and requirements.
- Verified applicant information against official records and documents.
- Processed birth certificate applications, ensuring accuracy and efficiency for timely issuance.
- Maintained organized digital and physical filing systems to enhance accessibility of records.
- Collaborated with local government offices to uphold compliance with regulations and streamline application processes.
Medical Receptionist
Dr. Robert P Dickey, MD
Washington, DC
01.1996 - 01.2005
- Managed appointment scheduling and coordinated with medical staff.
- Greeted patients warmly, facilitating smooth check-in process.
- Collected patient information and verified insurance details accurately.
- Checked patients in and out for appointments and collected co-payments.
- Called patients to confirm appointments, ensuring accurate scheduling and understanding of needs.
- Handled incoming calls, directing inquiries to appropriate departments for efficient resolution.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Processed patient paperwork and maintained organized filing systems.
Education
High School Diploma -
Phillips
Laurel, MD06.1999
Skills
- Customer service
- Medical office experience
- Vital signs
- Office Administration
- Medical Receptionist
- Intake
- Office management
- Medical terminology
- Computer literacy
- Filing
- Customer support
- Cash handling
- HIPAA
- Time management
- Phone etiquette
- EMR systems
- Documentation review
- Leadership
- Medical Scheduling
- Supervising experience
- Front desk
- Medical Records
- Communication skills
- Insurance Verification
Timeline
Medical Office Assistant
Emmanuel Mbualungu
12.2025 - 02.2026
Medical Receptionist
MedStar Washington Hospital Center
01.2017 - 03.2020
Certifed Financial Clearance Rep
MedStar Washington Hospital Center
08.2014 - 12.2016
Medical Receptionist
Pediatric Associates of Alexandria, Inc
01.2013 - 01.2014
Medical Receptionist Instructor
Healthwrite
01.2011 - 01.2012
Support Generalist
Vital Check
01.2005 - 01.2010
Medical Receptionist
Dr. Robert P Dickey, MD
01.1996 - 01.2005
High School Diploma -
Phillips