IBM certified cloud computing who is knowledgeable about the definition of cloud computing and its five essential characteristics, the history and evolution of cloud computing and the benefits of the pay-as-you go different types of service and deployment models of cloud computing. The three main service models available on the cloud—Infrastructure-as-a-Service (IaaS), Platform-as-a-Service (PaaS),... components of a cloud computing architecture, such as the virtualization of virtual machines and bare metal servers, and the difference between virtual machines and bare metal the use cases and challenges of emergent trends in cloud computing, such as hybrid multi-cloud, serverless computing, and microservices. Elements of cloud security, including Identity and Access Management and cloud encryption. How organizations leverage cloud monitoring solutions to optimize business benefits.
Hi, I’m
Dorcus Njuguna
Durham,NC
Summary
Overview
26
years of professional experience
1
Certification
Work History
Duke University Credit Union
Member Service Specialist
02.2019 - Current
Job overview
- Implemented effective strategies to upsell products and services, leading to increased revenue generation for the organization.
- Enhanced member satisfaction by providing exceptional customer service and addressing inquiries promptly.
- Established strong relationships with members to foster loyalty and trust, contributing to a high retention rate.
- Resolved complex issues with tailored solutions, ensuring positive outcomes for both members and the organization.
- Organized successful member events that enhanced engagement and showcased the value of membership benefits.
- Handled escalated calls professionally, mitigating concerns effectively while maintaining excellent rapport with clients.
Wells Fargo Bank, N.A.
Assistant Manager
06.2001 - 04.2019
Job overview
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Barclays Bank Limited
Customer Care Supervisor
03.1998 - 06.2000
Job overview
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty.
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Initiated investigations into complex or sensitive complaints, identifying solutions swiftly and to customer satisfaction.
- Reschedule and accommodate passengers with hotels, meals and compensation vouchers due to overbooked flights.
Education
IBN COURSERA CLOUD CERTIFICATIONCameroon
Associate from Cloud Computing
01.2024
University Overview
- Awarded course certificate.
Liberty UniversityLynchburg, VA
Associate of Business Administration from Business Administration
05.2018
University Overview
- Honoree of National Society Of Leadership And Cuccess
- Honor Roll March 2024
Skills
- Product Knowledge
- Consultative Sales
- Call Management
- Information Security
- Account updating
- Data Entry
Certification
- cloud computing
- Notary Purblic
- Real Estate Agent
Timeline
Member Service Specialist
Duke University Credit Union
02.2019 - Current
Assistant Manager
Wells Fargo Bank, N.A.
06.2001 - 04.2019
Customer Care Supervisor
Barclays Bank Limited
03.1998 - 06.2000
IBN COURSERA CLOUD CERTIFICATION
Associate from Cloud Computing
Liberty University
Associate of Business Administration from Business Administration
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