Summary
Overview
Work History
Education
Skills
Timeline
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Kalene Ford

Paso Robles,CA

Summary

Attentive MSSIII well-versed in handling member issues to boost satisfaction and accomplish sales objectives. Skillful in managing routine member requirements, company standards and successful customer service techniques. My priorities are to excel in customer service and to reach to goals set for myself and my team. I enjoy learning and am willing to be taught,

Overview

8
8
years of professional experience

Work History

Member Service Specialist

Golden 1 Credit Union
04.2015 - 04.2022
  • Responsible for opening new member and business accounts.
  • Responsible for effectively guiding members through the process of their credit card and loan applications.
  • Stay up to date with all procedures.
  • Finish required training within Golden1 timelines.
  • Ensure cash drawer and vault balanced at end of day.
  • Ensured members with prompt service by helping teller line as need.
  • Delivered prompt service to prioritize customer needs.
  • Recommended specific products and services in alignment with individual needs, requirements and specifications.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Teller

Citibank
12.2013 - 03.2015
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
  • Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Processed customer transactions promptly, minimizing wait times.
  • Preformed foreign currency transactions.
  • Wire transfer domestic and foreign.

Education

General Studies

Cuesta College
San Luis Obispo, CA

Certificate of Computer Programs And Accounting - Computer Programs And Accounting

Atlas Computer Schools
Atascadero, CA
01.2001

Skills

  • Customer service standards
  • Strong empathy
  • Customer Engagement
  • Exceptional communication
  • Teamwork and Collaboration
  • Understanding Customer Needs
  • Product Knowledge
  • Money handling abilities
  • Calm and Professional Under Pressure
  • Accurate loan processing

Timeline

Member Service Specialist

Golden 1 Credit Union
04.2015 - 04.2022

Teller

Citibank
12.2013 - 03.2015

General Studies

Cuesta College

Certificate of Computer Programs And Accounting - Computer Programs And Accounting

Atlas Computer Schools

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Kalene Ford