DOREEN FLORES
McKinney,TX
Summary
Successful manager with extensive knowledge of the retail industry. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Proven ability to increase sales and profitability through effective overseeing of all facets of customer-facing and back-end operations.
Overview
19
19
years of professional experience
Work History
Store Manager
Tuesday Morning
05.2009 - 06.2023
- Managed inventory control, cash control, and store opening and closing procedures of $2 million in annual store sales.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Rotated merchandise and displays to feature new products and promotions.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Merchandising Manager
Garden Ridge
04.2007 - 02.2009
- Optimized store displays and appearance via strategic merchandising.
- Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
- Established monthly goals and communicated performance expectations during team meetings to optimize sales.
- Executed in-season pricing strategies, promotions, and markdowns to reach financial targets.
Presentation Manager
Petsmart
10.2004 - 03.2007
- Planning and tracking the merchandising and product awareness of $3 million in annual store sales
- Lead by example to develop team of 25 employees
- Proven ability to manage priorities and meet project timelines
- Earned reputation for going above and beyond responsibilities to ensure customer service
Education
Associate of Arts - Business
Fullerton College
Fullerton, CASkills
- Customer retention
- Interpersonal skills
- Operations Management
- People development
- Sales performance
- New store development
- Recruiting
- Team Leadership
Timeline
Store Manager
Tuesday Morning
05.2009 - 06.2023
Merchandising Manager
Garden Ridge
04.2007 - 02.2009
Presentation Manager
Petsmart
10.2004 - 03.2007
Associate of Arts - Business
Fullerton College