Summary
Overview
Work History
Education
Skills
Timeline
Generic

Doreen Penn

Kissimmee,FL

Summary

Adept at optimizing operations and enhancing customer satisfaction, I leveraged strong organization and teamwork skills at Kham's Luv &Care to elevate guest experiences. My background includes supervising housekeeping and laundry facilities at Lynette Cummings, significantly improving service delivery and operational standards.

Overview

7
7
years of professional experience

Work History

Housekeepin & Patient Care

Ability Home Care Services
07.2021 - Current

Coordinated personalized care plans for clients' diverse needs.

Housekeeping & Laundry

Lynette Cummings
08.2023 - 09.2024
  • Supervised housekeeping and laundry facilities, overseeing $Amount worth of Type equipment.
  • Assisted in maintaining a safe, clean, and comfortable living environment for residents through daily tasks such as housekeeping and laundry services.
  • Provided housekeeping and laundry services, shopped for food and served meals and snacks.
  • Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
  • Coordinated with housekeeping staff to ensure timely turnover of rooms for incoming guests while maintaining cleanliness standards.
  • Assisted in maintaining an organized household by performing light housekeeping duties, including laundry and cleaning tasks.
  • Elevated guest satisfaction rates through exceptional care for their items during laundry service, ensuring proper handling and storage of delicate garments.
  • Oversaw laundry operations including linen inventory management and establishing best practices aimed at maintaining high-quality standards while containing costs.

Laundry Service

Kham's Luv &Care
11.2017 - 06.2021
  • Optimized sorting procedures for laundry services through classification of items by fabric type, color, and size.
  • Coordinated with laundry service providers to manage cleaning schedules, guaranteeing hygienic conditions for employees'' uniforms.
  • Elevated guest satisfaction rates through exceptional care for their items during laundry service, ensuring proper handling and storage of delicate garments.
  • Collaborated with team members to meet strict deadlines for laundry service delivery.
  • Provided exceptional support to customers with accurate information on products, services, and policies.

Education

Marcus Garvey Secondary High School
Jamaica West Indes
09.1968

Skills

  • Strong organization
  • Patient confidentiality
  • Insurance verification
  • Appointment scheduling
  • Teamwork and collaboration

Timeline

Housekeeping & Laundry

Lynette Cummings
08.2023 - 09.2024

Housekeepin & Patient Care

Ability Home Care Services
07.2021 - Current

Laundry Service

Kham's Luv &Care
11.2017 - 06.2021

Marcus Garvey Secondary High School
Doreen Penn