Doreen R. MWENDA
Jersey City
Summary
Demonstrated ability to engage effectively with diverse populations, fostering positive relationships across various cultural backgrounds. Proven track record of meeting deadlines while efficiently prioritizing tasks. Strong analytical, planning, and organizational skills enhance independent work capabilities. Fluent in English and Swahili, with conversational proficiency in French.
Overview
31
31
years of professional experience
Work History
Executive Lounge/Restaurant Manager
Nairobi Serena Hotel
Nairobi
01.2011 - Current
- Oversaw 36 employees, ensuring regular attendance met hotel standards while maintaining Micros programming for food and beverage outlets.
- Control of budgeted and forecasted revenues against payroll and product costs.
- Development of marketing initiatives with the sales team and menu items to improve sales across the hotel sections.
- Planned and conducted monthly meetings to enhance staff communication and evaluated annual training needs to meet established service standards.
- Responding to guest complaints in a timely manner.
- Reviewed focus and VIP lists to protect guest confidentiality.
- Monitored mini-bar department operations, supervising staff to prevent losses in room service.
Executive Coordinator
Dhahabu Planners
Nairobi
01.2008 - 01.2010
- Coordinated executive meetings and managed schedules for leadership team.
- Organized travel arrangements and itineraries for executives.
- Facilitated communication between departments to ensure project alignment.
- Developed budget for expenses and transportation while outlining all sessions and activities to ensure structured planning.
- Coordinated entertainment and recreational needs by planning food and beverage requirements for all events.
Reception/Duty Manager
Days Inn Hotel London Gateway
London
01.2002 - 01.2007
- Resolved guest complaints and special requests to achieve high levels of customer satisfaction.
- Built rapport with guests and advised on restaurants and sightseeing, leading to positive feedback and repeat business.
- Trained new employees on organizational operations to ensure smooth onboarding and adherence to standards.
- Promoted hotel services while organizing and planning conferences.
- Conducted cleanliness checks of facilities to maintain high standards.
- Processed work order forms for equipment maintenance requests.
- Identified discrepancies in end-of-day reconciliation reports to ensure accuracy.
- Prepared detailed banking reports for financial analysis.
- Received and inspected inventory for quality and accuracy.
- Collaborated in meetings to strategize operational activities across departments.
First Class Lounge Assistant Manager
NAS (Nairobi Airport Services)
Nairobi
01.1999 - 01.2001
Food Beverage Sales Executive
Serena Lodges and Hotels
Samburu
01.1995 - 01.1997
Education
BA (hons) - Hospitality Management
Middlesex University
London, United Kingdom01-2005
HND - Hospitality Management
Waltham Forest College
London, United Kingdom01-2003
F&B Service and Sales Advanced Level -
Kenya Utalii College
Nairobi, Kenya01-1998
F&B Service and Sales Intermediate Level -
Kenya Utalii College
Nairobi, Kenya01-1995
Skills
- Project management
- Planning skills
- Organizational skills
- Meeting deadlines
- Prioritizing workload
- Independent work
- Minimum supervision
- Analytical skills
- Interpersonal skills
- Diverse group interaction
- Dynamic attitude
- Positive approach
Hobbies and Interests
Travelling: Keen on cultural understanding, current affairs, reading and community welfare
Awards Certifications Achievements
- Management Development Program course in Hospitality Service Excellence, Kenya Utalii College, 06/17
- Management Skills Development and Discipline Management at the WorkPlace, Federation of Kenya Employers, 10/15
- Bullet Proof Manager Training, Crestcom, 04/13
- Commendation by Leading Quality Assurance for Outstanding Service Delivery, 10/13
- Employee of the Year, Days Inn Hotel London, 2006
- Member of the Founding team at Days Inn Hotel London that set up the reception policy and procedures
- Finalist in the National Confrerie De La Chaine Des Rotisseurs Young Waiter Competition
Timeline
Executive Lounge/Restaurant Manager
Nairobi Serena Hotel
01.2011 - Current
Executive Coordinator
Dhahabu Planners
01.2008 - 01.2010
Reception/Duty Manager
Days Inn Hotel London Gateway
01.2002 - 01.2007
First Class Lounge Assistant Manager
NAS (Nairobi Airport Services)
01.1999 - 01.2001
Food Beverage Sales Executive
Serena Lodges and Hotels
01.1995 - 01.1997
BA (hons) - Hospitality Management
Middlesex University
HND - Hospitality Management
Waltham Forest College
F&B Service and Sales Advanced Level -
Kenya Utalii College
F&B Service and Sales Intermediate Level -
Kenya Utalii College