Summary
Overview
Work History
Skills
Timeline
Generic

Doreen Sanchez

San Diego,CA

Summary

Dedicated Front End Supervisor well-versed in satisfying customers with exceptional service and support. Accurate and efficient in handling money, assigning tasks and maintaining customer areas. Prepared to bring 25 years of experience to dynamic new position. Friendly and prompt Front Service Clerk with good skills using phone, computer and office equipment. Strong multitasking, communication and interpersonal skills. Unsurpassed mathematical skills and finesse handling front office operations. Polite and positive front desk ambassador with exceptional telephone etiquette. Proficient in assisting guests with reservations, valuables and baggage. Easily adaptable to high-pressure, dynamic situations. Ambitious Front End Lead with 25 years of experience and passion for local Retail industry. Personable, experienced with conflict resolution and sensitive to others' needs. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

24
24
years of professional experience

Work History

Front End Supervisor

Bed Bath & Beyond
12.1999 - 07.2023
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Monitored cash drawers in 12 checkout stations to verify adequate cash supply.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
  • Placing On Line Orders..
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.

Skills

  • Price Verifications
  • Cash Register Operation
  • Front-End Support
  • Salesforce Software
  • Cash Handling
  • POS Terminal Operation
  • Mentoring
  • Store Reset and Recovery
  • Handling Complaints
  • Refunds Exchanges and Adjustments
  • Motivational Leadership
  • Maintaining Clean Work Areas
  • Accurate Money Handling
  • Cash Handling and Reconciliation
  • Staff Coaching and Training
  • Refund Processing

Timeline

Front End Supervisor

Bed Bath & Beyond
12.1999 - 07.2023
Doreen Sanchez