Doreen Wiest
Summary
Diligent Customer Service Representative offering 10+ year record in customer support and strong aptitude for working with little supervision in remote environments. Competent in listening to customer needs, meeting quality standards and staying current on product and service updates. Highly empathetic and supportive team player.
Overview
20
20
years of professional experience
Work History
Customer Offline Support Representative
Charter Communnications
02.2022 - Current
- Maintains high levels of customer satisfaction with proactive follow-ups and clear communication.
- Handles Inbound Customer Interactions.
- Provides technical support and problem resolution for multiple Mobile related tasks.
- Works as a Subject Matter Expert
- Won the National Distinction Award, Quarterly Achievement Award, 2 Bronze Awards and 5 Silver Awards.
Customer Solutions Representative
Charter Communnications
01.2021 - 02.2022
- Educated customers on products and services, ensuring comprehensive understanding and satisfaction.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Handled high-volume calls while maintaining professionalism and courtesy, contributing to a positive work environment.
- Reduced customer complaints through proactive identification of potential issues and prompt resolution of concerns.
Customer Service Representative
Charter Communications
01.2018 - 01.2021
- Handled 80+ inbound customer interactions per day, giving detailed, personalized and polite service to ensure customer retention and satisfaction
- Collected source data such as customer names, addresses, phone numbers and financial information to enter data into company software
- Assisted customers in basic technical troubleshooting as well as setting them up with our line of service products
- Assisted with company's new hire ” On the job training” program
- Received 9 certificates of recognition for being Top Voice Of Customer Agent in 2019-2021
- Received 3 certificates of recognition for Top Performance in 2019
- Received 1 Ace Of Diamond award for peer to peer recognition
- Received 5 Bronze awards for having ranked nationally in the company's top 10% for overall performance
Licensed Cosmetologist
The Salon By InStyle
11.2016 - 01.2018
- Offered highly skilled and diverse salon services to over 6 daily customers, including cuts, color services and extension
- Supported reception efficiency by taking phone calls, inputting appointments and collecting payments
- Fostered clean and sanitary work environment to protect customers and staff from infection
Mortuary Dispatcher
Phoenix Services LLC
11.2005 - 02.2015
- Answered and managed incoming calls, serving as a liaison between Funeral Homes, Police Departments and Medical Facilities, facilitating with the removal of decedents
- Sent out Mortuary drivers to assist callers based on locations, needs and worker availability
- Assisted in transport of decedents from their appropriate locations to Funeral Homes
- Oversaw daily office operations for staff of 12
Education
Licensed Cosmetologist - Cosmetology
Paul Mitchell The School - Tampa
07.2016
Licensed Makeup Artist - Cosmetology
Ultimate Makeup Academy
11.2015
Secretarial Certification -
Benedict School of Foreign Languages
03.1996
High School Diploma -
Frankfurt American High School
05.1995
High School Diploma -
Mornewegschule
Darmstadt, Germany08.1994
Skills
- Multi-line phone talent
- Administrative support
- Computer proficient
- Strategic sales knowledge
- Data entry
- Technical support
- Route dispatch
- Shipping procedures understanding
- Quick learner
- Bi-Lingual, fluent in German
- Call center experience
Languages
German
Native or Bilingual
Timeline
Customer Offline Support Representative
Charter Communnications
02.2022 - Current
Customer Solutions Representative
Charter Communnications
01.2021 - 02.2022
Customer Service Representative
Charter Communications
01.2018 - 01.2021
Licensed Cosmetologist
The Salon By InStyle
11.2016 - 01.2018
Mortuary Dispatcher
Phoenix Services LLC
11.2005 - 02.2015
Licensed Makeup Artist - Cosmetology
Ultimate Makeup Academy
Secretarial Certification -
Benedict School of Foreign Languages
High School Diploma -
Frankfurt American High School
Licensed Cosmetologist - Cosmetology
Paul Mitchell The School - Tampa
High School Diploma -
Mornewegschule
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