Summary
Overview
Work History
Skills
Accomplishments
Timeline
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Dorene Kihle

Murrieta,CA

Summary

Enthusiastic hospitality industry professional with expert knowledge of venues, tourist attractions, dining and entertainment offerings. Excellent interpersonal and communication skills. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

4
4
years of professional experience

Work History

Pre-arrival Concierge

Hyatt Vacation Club - Welk
Escondido, CA
09.2021 - Current
  • Calling remote to book owners, renter and exchangers for a tour or update
  • Took any request and helped with any activities
  • Confirmed reservations
  • Attended meetings to keep updated

OPC

Hilton
Carlsbad, CA
09.2019 - 05.2021
  • Greeted customers and answered their inquiries regarding hotel services, amenities, and local attractions.
  • Arranged reservations for dining, entertainment, sightseeing tours, theater tickets, and sporting events.
  • Developed strong relationships with key partners in order to ensure smooth operations between departments.
  • Performed administrative duties such as filing paperwork related to concierge service transactions.
  • Booked tours for property of the resort

Skills

  • Customer Service
  • Quality Assurance
  • Sales
  • Cash Handling
  • Guest Relations
  • Marketing
  • Travel Coordination
  • Social Media Networking
  • Hospitality

Accomplishments

  • High VPG for Quarter 1 2023
  • Highest sale the resort had ever had 2021

Timeline

Pre-arrival Concierge

Hyatt Vacation Club - Welk
09.2021 - Current

OPC

Hilton
09.2019 - 05.2021
Dorene Kihle