Dorene Nelson
Newnan,GA
Summary
Dynamic professional with a proven track record at B.U.I.L.D., excelling in customer service and financial management. Skilled in bookkeeping and staff hiring, I enhanced customer satisfaction scores through effective conflict resolution. My leadership has consistently driven operational efficiency.
Overview
28
28
years of professional experience
Work History
Office Manager
B.U.I.L.D.
01.2016 - 08.2021
- Oversaw business expense accounts, bookkeeping and financial management.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Kept high average of performance evaluations.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Owner
Florence Lilly Daycare Center
08.2001 - 09.2010
- Managed day-to-day business operations.
- Trained and motivated instructors to perform daily business functions.
- Consulted with parents to assess child's needs and propose optimal solutions.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and overall costs.
Account Executive
Verizon Wireless Corporation
04.1993 - 02.2002
- Contributed to event marketing, sales and brand promotion.
- Built diverse and consistent sales portfolio.
- Attended monthly sales meetings and quarterly sales trainings.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Customer service inbound call center.
Education
Bachelor of Science - Criminology
University of West Georgia
Carrollton, GA12-2023
Associate of Applied Science - Paralegal Studies
Illinois Central College
East Peoria, IL12-2011
Associate of Arts - Early Childhood Care And Education
Illinois Central College
East Peoria, IL05-2004
Skills
- Customer service
- Billing
- Staff hiring
- Bookkeeping
Timeline
Office Manager
B.U.I.L.D.
01.2016 - 08.2021
Owner
Florence Lilly Daycare Center
08.2001 - 09.2010
Account Executive
Verizon Wireless Corporation
04.1993 - 02.2002
Bachelor of Science - Criminology
University of West Georgia
Associate of Applied Science - Paralegal Studies
Illinois Central College
Associate of Arts - Early Childhood Care And Education
Illinois Central College
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