Dorethea Dargin
Rancho Dominquez,USA
Summary
Professional profile To leverage my skills and experience in Management to contribute to a dynamic and growth-oriented organization, while continuously developing professionally and delivering high-quality results that support the company's goals Professional, action-oriented executive assistant with ten years’ experience assisting high level executives in time-sensitive and rapidly evolving environments. Adaptive individual with a high level of discernment and impeccable attentiveness to details. Nimble business mind with a focus on developing creative solutions and extreme fluency in project management and leading strategic initiatives.
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
25
25
years of professional experience
Work History
Office Manager/Senior Executive Assistant to VP
A1 Gilbert Answering Service
06.2022 - Current
- Managed payroll processing in ADP, coordinated hiring and annual reviews, and supervised a team of 25+ while directing inquiries to appropriate departments.
- Handle inquiries and resolve minor complaints or escalate them as needed Health and safety protocols Emergency response procedures Overview of company/organization values and mission roles and expectations of the company Data protection and confidentiality policies.
- Shadowed experienced staff to enhance training programs, equipping team members with practical skills in tools, software, and equipment.
- Oversaw maintenance and functionality of all office equipment to ensure optimal performance.
- Entered data for all company clients and established vendor accounts to streamline operations.
- Review Billing and Invoice for payment.
- Knowledge and skilled on taking all calls- Answer incoming customer calls, emails, and live chats in a timely and professional manner.
- Provide accurate information about products, services, policies, and procedures.
- Resolve customer complaints, issues, and concerns efficiently and empathetically.
- Record customer interactions, details of inquiries, complaints, and actions taken in the CRM system.
- Escalated complex issues to the appropriate team or supervisor.
- Follow up with customers to ensure their issues are fully resolved.
- Maintain a thorough understanding of company products and services.
- Contribute to customer service improvement initiatives.
- Meet performance metrics, such as call handling time, resolution rate, and customer satisfaction.
- UCLA, Cedar Sinai, Water Vessel (Ports) telecommunications, healthcare, finance, Maintenance, Law offices ETC.
Senior Executive Assistant to CEO and Founder/COO
The Executive Associates
08.2017 - 08.2023
- Oversaw strategic business initiatives from development through execution in collaboration with senior leadership and departmental heads.
- Maintain constant situational awareness of all company operations to anticipates needs of the executive.
- Led execution of action items and top priorities with authority of Founder, ensuring alignment and accountability across teams.
- Attend meetings on behalf of the Founder and report back with relevant insights to maximize time efficiency and make decision making more effective.
- Draft correspondence and official statements on behalf of CEO and Founder to further maintain company culture and highlight company milestones.
- Manage and direct other remote executive assistants in prioritizing projects and task management.
- Coordinated travel logistics for business and personal trips, including booking flights and accommodations., booking itineraries for personal and business travel, including hotels, car service and VIP reservations.
- Extensive business travel between branch offices to ensure meeting KPI goals for internship program.
- Implemented and enforced the fast-tracked internship-to-licensed-mortgage-banker program (with an impressive 85% pass rate) resulting in company growth from 150+ employees to over 500+ employees.
- Serve as liaison between staff, senior leaders, and executives regarding company climate, employee well-being, project updates, and planning.
- Generate and distribute invoices, reports, memos, letters, financial statements and other documents.
- Managed creation of Los Angeles/Century City, New York Tribeca, and Hawaii branch offices, facilitating expansion and operational readiness.
- Exercise mature judgment and discretion in keeping sensitive information confidential.
- Work closely with VIP concierge vendors, agents, and point programs.
Property Manager Compliance Specialist, Assistant Manager
QRM/Mariman Company/338 Unit Bldg
03.2001 - 06.2022
- Ensure property compliance with applicable government agencies (Los Angeles County and Orange County Housing Authority).
- Assist with the daily operation for all property management functions including: Leasing Duties, Resident Relations, Tax Credit & Bond programs, Management Operations.
- Managed resident relations by addressing resident violations and complaints, ensuring timely rent collection and adherence to legal protocols.
- Ability to juggle priorities and meet deadlines while maintaining a high degree of client/tenant satisfaction.
- Distributing applications and answering questions for potential applicants in accordance with fair housing regulations and company procedures.
- Maintained all vendor and tenant contact lists including emergency contact information.
- Coordinating resident activities and assist creating monthly newsletter.
- Supervised administrative staff and Training New Staff.
- Working hands on with CEO, Portfolio Managers.
- Filing, processing paperwork to assist in maintaining organized system for accurate record keeping.
- Processing of legal notices (10 days,3 day, Notice of Non-responsibility, Eviction) 10.
- Working with on-site maintenance staff.
- Assisting the Manager with marketing, leasing and certification paperwork.
- Compiled monthly and quarterly financial reports to track property performance..
- Accountant Processing PO/Billing/Invoices.
- Ordering of office supplies General administrative duties.
- Tracking of cared keys and keys to all tenants and vendors as well as parking permits.
Education
High School Diploma -
BA -
Business Admin
CP3 -
HCCP -
Fair Housing - California Tax Credit Compliance Training
Fair Housing - California Harassment Training
LA County - Orange County Housing Development Training
Notary -
Skills
- Proficient in Outlook
- Google Docs
- ADP Payroll
- Training Staff
- Infinity Call Center Software
- Administrative support
- Supporting executive level leaders
- Onsite-RealPage
- Yardi
- Advanced Microsoft Office skills
- Word
- PowerPoint
- Excel
- Strong organizational skills
- Project management
- Problem-solving skills
- Multi-tasking abilities
References
Available upon request
Training Education
- High School Diploma
- BA-Business Admin
- CP3, HCCP
- 2023 Fair Housing-2023 California Tax Credit Compliance Training
- 2025 Fair Housing California Harassment Training
- 06/01/22 Orange County Housing Development Training
- Notary
Timeline
Office Manager/Senior Executive Assistant to VP
A1 Gilbert Answering Service
06.2022 - Current
Senior Executive Assistant to CEO and Founder/COO
The Executive Associates
08.2017 - 08.2023
Property Manager Compliance Specialist, Assistant Manager
QRM/Mariman Company/338 Unit Bldg
03.2001 - 06.2022
High School Diploma -
BA -
Business Admin