Dori Kaplan
Santa Clara,California
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
CSR
Santa Clara Pet Hospital
08.2022 - Current
- Paid attention to detail while completing assignments.
- Answered constant flow of customer calls with minimal wait times.
- Scheduled all appointment, surgeries and dentals.
- Assisted Doctors and Technicians when needed.
- Educated clients on products, and procedures.
- Established relationships with existing clients.
- Filled and explained medication information to the owner.
- Responsible for all closing responsibilities of the hospital.
- Ability to multitask.
- Handeled all financial transactions.
CSR
Archvet Animal Hospital
08.2021 - 08.2022
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Collaborated with management to develop strategies for enhancing overall customer experience.
- Managed a multiline phone system
- Took down emergency information to discuss with the doctors, before the patient arrived.
- Handled all financial transactions.
- Communicated with other hospitals and facilities related to the patient.
CSR
Canyon Creek Pet Hospital
01.2020 - 03.2020
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Improved customer retention rates with exceptional product knowledge and personalized service recommendations.
- Tracked customer service cases and updated service software with customer information.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Paid attention to detail while completing assignments.
CSR
Quito Veterinary Hospital
03.2014 - 04.2018
- Responded to customer requests for products, services, and company information.
- Handled customer inquiries and suggestions courteously and professionally.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
- Scheduled all medical procedures, and explained in detail to the owner, all pre and post care.
- Contributed to company growth by consistently meeting and exceeding sales targets.
Education
No Degree - Television And Film
San Diego State University
San Diego, CABachelor of Arts - Theater And Film
Cal State Northridge
Norhridge, CA06.1998
Skills
- Conflict Resolution
- Appointment Scheduling
- Professional telephone demeanor
- Customer Service
- Sales closing
- Account Updates
- Computer Skills
- Calm and Professional Under Pressure
- Prioritization
- Service Upselling
Certification
POST - Public Safety Dispatcher Certificate
Timeline
CSR
Santa Clara Pet Hospital
08.2022 - Current
CSR
Archvet Animal Hospital
08.2021 - 08.2022
CSR
Canyon Creek Pet Hospital
01.2020 - 03.2020
CSR
Quito Veterinary Hospital
03.2014 - 04.2018
No Degree - Television And Film
San Diego State University
Bachelor of Arts - Theater And Film
Cal State Northridge
POST - Public Safety Dispatcher Certificate
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