Dori Moore
Valparaiso,IN
Summary
Service-oriented General Manager focused on delivering exceptional customer experiences to drive consistent revenue growth. Coordinates resources to meet expected business and customer demands. Sales expert, organized decision-maker and strategic planner with top-notch interpersonal and communication skills.
Overview
1
1
year of professional experience
Work History
Studio General Manager
SPENGA
Valparaiso, IN
11.2022 - 11.2023
- Led employee evaluations with constructive feedback to boost performance.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Developed service and sales strategies to improve retention and revenue.
- Created schedules and monitored payroll to remain within budget.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
Education
Bachelor of Arts - Elementary Education
IUPUI
Indianapolis, IN05.2000
High School Diploma -
Mt. Vernon High School
Fortville, IN05.1996
Skills
- Expense Control
- Operations Oversight
- Business Administration
- Business Development
- Service Quality Improvement
- Schedule Management
- Sales
- Workflow Planning
- Staff Supervision
- Advertising and Marketing
- Customer Retention
- Performance Improvement
- Time Management
- Performance Improvements
Timeline
Studio General Manager
SPENGA
11.2022 - 11.2023
Bachelor of Arts - Elementary Education
IUPUI
High School Diploma -
Mt. Vernon High School
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