DORIA ESPINOL:A
New York
Summary
Accomplished Food and Beverage Manager specializing in operational efficiency and customer relations. Demonstrated success in developing high-performing teams and creating tailored dining experiences that drive customer loyalty.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Food and Beverage Manager
FIREMAN GROUP
New York, NY
05.2009 - Current
- Oversee daily food and beverage operations, ensuring high-quality service and adherence to safety standards.
- Developed training programs for staff, enhancing customer service skills and operational efficiency.
- Managed inventory control processes, optimizing stock levels and reducing waste through effective ordering practices.
- Collaborated with chefs to create seasonal menus, integrating customer feedback for improved dining experiences.
- Analyzed customer satisfaction data to drive improvements in service delivery and menu offerings.
- Lead team meetings to foster communication, align goals, and enhance overall restaurant performance.
- Managed inventory effectively, reducing waste and optimizing stock levels.
- Create, develop and maintain an excellent customer experience by creating a culture of high and personalized service.
Education
Bachelor of Science -
Buenos Aires Tech High School
Buenos Aires, Argentina12-1987
Skills
- Food and beverage operations
- Cost control
- Customer focus and relations
- Team member relations
Certification
Food Protection Card-
T.I.P.S -
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Food and Beverage Manager
FIREMAN GROUP
05.2009 - Current
Bachelor of Science -
Buenos Aires Tech High School