Doria Pineda
Philadelphia,PA
Summary
Effective at handling a large number of guests in challenging settings. Looking to bring vast catering expertise with the opportunity for career growth. Skilled worker committed to outstanding experiences and customer satisfaction and always maintaining a highly professional and polished attitude and appearance to match tone for event.
Overview
4
4
years of professional experience
Work History
Catering Server
LLC Plany Events
New York, New York
10.2021 - Current
- Managed and restocked drink stations.
- Loaded supplies and food into delivery vans and unloaded at events.
- Set up and tore down all catering services in banquet halls and at customer locations.
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
- Collaborated with kitchen staff to deliver food smoothly, adapting service based on customer requests and kitchen readiness.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
- Monitored staff performance and addressed issues.
Server
Bravazo
New York, New York, NY
09.2020 - 06.2024
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Greeted customers, answered questions and recommended specials to increase profits.
- Cleaned tables and chairs to prepare dining area for next customers.
Skills
- Tray passing
- Event Setup
- Cleaning and sanitizing
- Communicating with staff and customers
- Customer Service
- Guest service
Timeline
Catering Server
LLC Plany Events
10.2021 - Current
Server
Bravazo
09.2020 - 06.2024