Dorian Baxter
Kaukauna,WI
Summary
Dynamic professional with a strong work ethic and automotive expertise, At Bergstrom. Proven track record in enhancing customer satisfaction through effective service scheduling and communication. Adept at collaborating with teams to optimize workflows and ensure timely service updates, consistently delivering exceptional results in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Express Service Advisor
Bergstrom
05.2025 - Current
- Assisted customers with service inquiries and appointment scheduling to enhance satisfaction.
- Coordinated vehicle service workflows to optimize efficiency and minimize wait times.
- Communicated effectively with technicians to ensure accurate service updates for clients.
- Processed customer payments and maintained accurate records of transactions.
- Provided follow-up communication regarding service status to keep customers informed.
Banquet Server
Hilton
09.2021 - Current
- Delivered exceptional service to guests during banquet events, ensuring satisfaction and adherence to standards.
- Set up and arranged tables, chairs, and decorations according to event specifications.
- Assisted with food and beverage service, maintaining a clean and organized dining area.
- Collaborated with kitchen staff to coordinate timely meal delivery and presentation.
- Monitored inventory levels of supplies, reporting shortages to management for timely replenishment.
- Responded promptly to guest inquiries, addressing needs for an enhanced experience.
- Trained new staff on service protocols and operational procedures for efficiency improvement.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
Laborer
R Industries
05.2024 - 05.2025
- Operated heavy machinery to transport materials efficiently across job sites.
- Followed safety protocols to maintain a secure work environment for all team members.
- Assisted in loading and unloading materials, ensuring proper handling and storage techniques.
- Collaborated with team members to complete tasks within tight deadlines while maintaining quality standards.
- Conducted routine maintenance checks on tools and equipment to minimize downtime and ensure reliability.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
Education
High School Diploma -
Home School
Kaukauna, WI06.2023
Skills
- Service scheduling
- Automotive expertise
- Strong work ethic
- Customer service
- Listening skills
- Team collaboration
Timeline
Express Service Advisor
Bergstrom
05.2025 - Current
Laborer
R Industries
05.2024 - 05.2025
Banquet Server
Hilton
09.2021 - Current
High School Diploma -
Home School