Summary
Overview
Work History
Education
Skills
Timeline
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Dorian Cuellar

Miami,Florida

Summary

Dynamic customer service professional with extensive experience in diverse industries. Proven track record in training and mentoring teams to drive success. Committed to fostering positive relationships with customers and colleagues, ensuring exceptional service and satisfaction.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Carnival Cruise Lines
Miami, Florida
01.2025 - Current
  • Handled guest complaints promptly and professionally to ensure satisfaction.
  • Assisted guests with inquiries about cruise itineraries and onboard services.
  • Managed customer accounts and updated information in the database system.

Vet-Care Representative

Chewy
09.2022 - 09.2024
  • Logged customer information into CRM and coordinated with veterinary offices to verify prescriptions, ensuring accuracy and compliance.
  • Facilitated communication with veterinary offices during their absence and followed up next business day to ensure timely responses and customer satisfaction.
  • Communicated order status updates to customers and advised on necessary actions regarding their care providers.
  • Assisted customers with non-prescription orders by providing tailored product suggestions to enhance their purchasing experience.

Senior Associate Banker/Supervisor

Knighted Gaming LLC
03.2018 - 02.2022
  • Oversaw hiring, training, and management of dealers for various table games at several prominent casinos in Miami.
  • Trained 45 new employees, overseeing 25 simultaneously to ensure effective onboarding process.
  • Conducted currency counts and monitored gaming operations, ensuring compliance with regulatory standards and security protocols.

Education

Associates in Arts - Hospitality

Miami Dade College
Miami, FL

Associates in Science - Radiology

FORTIS
Miami, FL

Skills

  • Customer Service
  • Customer Support
  • Customer Engagement
  • CRM
  • Database Management
  • Data Analysis
  • Content Management
  • Sales Techniques
  • Solution Driven
  • Relationship management
  • Training skills
  • Leadership skills
  • Identity Management

Timeline

Customer Service Representative

Carnival Cruise Lines
01.2025 - Current

Vet-Care Representative

Chewy
09.2022 - 09.2024

Senior Associate Banker/Supervisor

Knighted Gaming LLC
03.2018 - 02.2022

Associates in Arts - Hospitality

Miami Dade College

Associates in Science - Radiology

FORTIS
Dorian Cuellar