Dorian Del Castillo

• Scheduled appointments and managed daily spa operations efficiently.
• Assisted clients with service selections and provided product recommendations.
• Maintained cleanliness and organization of treatment rooms and common areas.

The PAS Coordinator plays a vital role in ensuring that clients receive timely, compassionate care from reliable attendants and directly supports the quality of care within the Personal Assistance Services (PAS) program.

Key Responsibilities

• Scheduling and Service Coverage:

• Coordinate caregiver schedules to ensure consistent and timely service coverage for clients.

• Supervise attendant schedules for patient services and assist with finding attendants and/or service coverage for patients.

• Communication and Coordination:

• Communicate regularly with clients, caregivers, and supervisors regarding schedules, service updates, and staffing needs.

• Answer a high volume of incoming calls from attendants regarding patient services and address their needs promptly.

• Collaborate with Field Supervisors to address urgent needs, client concerns, or service disruptions.

• Compliance and Documentation:

• Monitor Electronic Visit Verification (EVV) compliance and assist with resolving clock-in/out exceptions.

• Document all schedule changes, service interruptions, and communications accurately in the agency’s systems.

• Process attendant information in the agency database.

• Administrative and Onboarding Support:

• Assist with onboarding new attendants, including orientation scheduling and collecting required documents.

• Provide general administrative support for the PAS team, including calls, paperwork, and reporting.

• Work closely with other departments to ensure that attendants have access to the resources and information they need.

• Handled customer inquiries and resolved issues promptly and professionally.
• Received phone calls to assist customers in scheduling, rescheduling or canceling appointments.

• This leadership role focuses on managing the entire caregiver lifecycle and ensuring the delivery of high-quality, continuous care to premium clientele.1. Caregiver Team Management & HR (Staff Oversight)• Recruitment & Onboarding: Collaborate with HR to ensure caregiver compliance, licensing, and certifications are up to date.• Supervision & Mentorship: Train and supervise a large team of professional caregivers, providing guidance, coaching, counseling, and corrective action as needed.• Performance & Development: Conduct performance evaluations, offer feedback, and implement development plans to enhance caregiver skills and retention.• Support Liaison: Serve as the primary point of contact for caregivers regarding payroll, benefits, human resources, and in-the-field troubleshooting.2. Operations, Scheduling, & Compliance (Efficiency)• Complex Scheduling: Develop and manage caregiver schedules, ensuring adequate coverage for all clients and responding promptly to changes, emergencies, or urgent needs.• Client/Caregiver Matching: Ensure that caregivers are matched appropriately with clients based on the client's needs, and the caregiver's skills, experience, and personality.• Record Keeping: Maintain accurate electronic records, ensuring caregiver profiles, timekeeping, availability, and scheduling information are properly entered into the appropriate systems.• Financial Oversight: Understand client and caregiver schedules to ensure accuracy in rates and personnel, meeting critical payroll and billing deadlines (this aligns with your resume point on auditing).3. Client Relations & Quality Assurance (Service Delivery)• Quality Control: Conduct regular assessments and quality assurance visits to ensure care services comply with organizational standards and state regulations.• Care Plan Oversight: Manage the day-to-day client relationship, ensuring the care plan is thoroughly documented, routinely updated, and addresses the client's holistic needs.• Issue Resolution: Manage escalations and complaints from clients, caregivers, and families, using sound judgment and discretion to resolve issues quickly.• New Client Assessments: Conduct in-person assessments with prospective clients, build relationships with their families, and perform re-assessments as client needs change.In essence, my role as a Caregiver Manager was to be the operational hub for a high-volume, premium service area, bridging the gap between sales, compliance, caregiver training, and client satisfaction.

• Assisted physicians with patient examinations and procedures.
• Managed patient records using electronic health record systems.
• Prepared examination rooms and ensured equipment was sanitized.
• Administered medications and provided patient education on treatments.
• Collected patient histories and vital signs for accurate assessments.
• Communicated with patients regarding test results and follow-up care.
• Supported office operations by maintaining inventory of medical supplies.
• Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
• Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
• Administered injections, medications and treatments as directed by the physician.
• Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
• Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
• Documented notes during patient visits.
• Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
• Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
• Scheduled appointments for patients via phone and in person.
• Collected samples from patients for laboratory testing purposes.
• Cleaned and maintained medical equipment following procedures and standards.
• Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
• Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
• Educated patients about medications, procedures and physician's instructions.
• Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.

• Coordinated patient appointments and managed scheduling for health services.
• Assisted in developing community outreach programs to promote health education.
• Maintained accurate patient records using electronic health record systems.
• Organized training sessions for staff on new health initiatives and policies.
• Supported administrative tasks including data entry and filing documents.
• Communicated with patients to address inquiries and provide support resources.
• Facilitated meetings to discuss program updates and staff feedback initiatives.
• Completed day-to-day duties accurately and efficiently.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Contributed innovative ideas and solutions to enhance team performance and outcomes.
• Collaborated closely with team members to achieve project objectives and meet deadlines.
• Worked with cross-functional teams to achieve goals.
• Recognized by management for providing exceptional customer service.