Summary
Overview
Work History
Education
Skills
References
Timeline
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DORIAN DUDLEY

Chicago,IL

Summary

Detailed professional possessing creative mindset and talkative personality. Offering 3+-year background in account management. Experience in delivering client-focused solutions and managing multiple projects simultaneously. Excellent critical thinking, problem-solving and communication skills.

Overview

7
7
years of professional experience

Work History

Solution Specialist

Verizon Wireless
Arlington Heights, IL
01.2017 - 08.2019
  • Investigate known or suspected internal theft, external theft, or vendor fraud
  • Identify and report merchandise or stock shortages
  • Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
  • Sell or arrange for delivery, insurance, financing, or service contracts for merchandise
  • Increased productivity by collaborating with management to develop process improvements
  • Up-sold and cross-sold products effectively, driving sales and increasing revenue
  • Innovated SMB (small business) project using change methodology to increase sales revenue and productivity by 50%
  • Trained and developed new sales team associates in products, selling techniques and company procedures

RSA LEAD

T-Mobile USA
Chicago, IL
08.2013 - 12.2016
  • Deeply knowledgeable with Direct, coordinate, and review activities in sales and service handling of customer and accounting and record keeping, and in receiving and shipping company proprietary operations
  • Information Compare merchandise invoices to items actually received to ensure that shipments are correct
  • Design and set up advertising signs and displays of merchandise on shelves, counters, or tables to attract customers and promote sales
  • Formulate plans to extend business with established accounts and to transact business as agent for advertising accounts
  • Train and direct workers engaged in developing and producing advertisements
  • Review time sheets, work charts, wage computation, and other information to detect and reconcile payroll discrepancies
  • Keep track of leave time, such as vacation, personal, and sick leave, for employees
  • Utilized lead generating methods averaging 30 cold calls per day.
  • Generated company growth for 2 consecutive years through market expansion and sales

Dock Supervisor

Bloomingdales
Chicago, IL
10.2012 - 08.2013
  • Plan work schedules and assign duties to maintain adequate staff for effective performance of activities and response to fluctuating workloads
  • Performed all work duties as those supervised or perform more difficult or skilled tasks or assist in their performance
  • Resolve personnel problems, complaints, or formal grievances when possible, or refer them to higher-level supervisors for resolution
  • Estimate material, time, and staffing requirements for a given project, based on work orders, job specifications, and experience
  • Prepare documents, such as work orders, bills of lading, or shipping orders, to route materials
  • Record shipment data, such as weight, charges, space availability, damages, or discrepancies for reporting, accounting, or record keeping purposes
  • Pack, seal, label, and a x postage to prepare materials for shipping, using work devices such as hand tools, power tools, and postage meter
  • Checked import and export documentation to determine cargo contents and classified goods into different tariff or fee groups
  • Inventoried all home furniture and Kitchen areas every hour and addressed discrepancies to maintain record keeping validity
  • Managed and improved various procedures, including requirements, gaps analysis, training and development

Education

Associate of Applied Science - Automotive Technology

Lincoln College of Technology - Melrose Park
Melrose Park, IL
03.2014

Skills

  • Communication skills
  • Hand tools
  • Materials
  • Policies
  • Power tools
  • Problem solving skills
  • Receiving
  • Reporting
  • Shipping
  • Strategic planning
  • Service agreements
  • Lead prospecting
  • Sale expertise
  • Interpersonal communication skills

References

References available upon request

Timeline

Solution Specialist

Verizon Wireless
01.2017 - 08.2019

RSA LEAD

T-Mobile USA
08.2013 - 12.2016

Dock Supervisor

Bloomingdales
10.2012 - 08.2013

Associate of Applied Science - Automotive Technology

Lincoln College of Technology - Melrose Park

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