Dorian Leanos
San Ysidro,CA
Summary
Customer-focused professional skilled in navigating bail bond processes and ensuring legal compliance in high-pressure situations. Communicated complex terms clearly to diverse clientele, enhancing customer satisfaction. Strong decision-maker with a keen ability to assess risks, driving operational efficiency.
Overview
8
8
years of professional experience
Work History
Bail Bond Agent
Balboa Bail Bonds
San Diego, CA
01.2023 - 09.2026
- Explained bond terms, court dates, and payment requirements to defendants and families.
- Answered urgent calls and guided customers through bail bonding steps.
- Collected collateral and processed bond agreements according to company procedures.
- Performed background and credit checks on defendants to assess repaying bail bonds.
- Assessed potential risks associated with each client before providing services.
- Monitored the activities of defendants released on bond to ensure compliance with court orders.
- Tracked, detained, and brought suspects to authorities for failures to appear in court.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained professional service standards across daily customer interactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Locksmith Technician
The key crew
San Diego, CA
03.2019 - 12.2022
- Installed and repaired locks, deadbolts, and access hardware for The Key Crew clients.
- Inspected hardware, identified faults, and replaced worn locking parts.
- Replaced worn or broken parts in locksets, deadbolts, access control systems and other security devices.
- Rekeyed cylinders and cut replacement keys using shop and mobile equipment.
- Cut new keys and duplicated existing ones by using key cutting machines.
- Utilized various tools such as picks, tension wrenches and impressioning tools to open locked doors without damage.
- Programmed transponder keys for cars using special diagnostic tools.
- Performed ignition repairs on various vehicle models to restore functionality. and replacements on American and Asian models.
Education
Southwest High
San Diego, CASkills
- Customer service
- Problem solving
- Rapid decision making
- Emotional control
- Professional telephone etiquette
- Prioritizing tasks and meeting deadlines
- Flexibility and willingness to learn new tools or workflow
- Teamwork - collaboration and interpersonal skills
Timeline
Bail Bond Agent
Balboa Bail Bonds
01.2023 - 09.2026
Locksmith Technician
The key crew
03.2019 - 12.2022
Southwest High