Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Dorian Rodriguez

Davie,FL

Summary

Dynamic telecommunications professional with extensive experience at Comcast, excelling in fiber optic troubleshooting and network maintenance. Proven ability to resolve complex connectivity issues while ensuring customer satisfaction. Skilled in optical signal analysis and adept at collaborating with cross-functional teams to enhance service delivery and operational efficiency.

Overview

6
6
years of professional experience

Work History

CommTech 4, Network Maintenance

Comcast
05.2023 - Current
  • Troubleshoot analog and digital optical signals to support connectivity to nodes, and EPON systems using software and diagnostic tools.
  • Isolate and resolve signal impairments in HFC and EPON networks, inspecting fiber components including connectors, patch panels, splitters, and attenuators.
  • Perform coaxial construction maintenance, including aerial and underground splicing and repair, and restoration of damaged cable to system specs.
  • Inspect, repair, and replace power supplies and related infrastructure as needed.
  • Respond to network damage scenarios, coordinating with Construction, Headend, and Operations teams to resolve complex service issues efficiently.

CommTech 1-3, Installation & SVC

Comcast
05.2019 - 11.2023
  • Installation & Service: Installed and serviced Comcast's residential broadband services, including internet, cable TV, and voice, ensuring optimal performance and customer satisfaction.
  • Customer Support: Educated customers on product usage, resolved technical issues, and provided guidance on equipment operation and service features.
  • Technical Proficiency: Utilized tools such as signal level meters and spectrum analyzers to assess and optimize signal quality; performed installations from the tap to the customer's equipment.
  • Safety & Compliance: Maintained adherence to safety protocols and company standards, including working at heights and in confined spaces, and ensured compliance with NEC and OSHA Regulations.

Education

High School Diploma -

Charles W Flanagan High School
12800 Taft St, Pembroke Pines, FL 33028
06-2014

Skills

  • Fiber Optic Troubleshooting (HFC & EPON)
  • Optical Signal Analysis (Analog & Digital)
  • Coax Splicing (Aerial & Underground)
  • RF Signal Testing and Alignment
  • OTDR & Power Meter Operation
  • Network Plant Maintenance & Restoration
  • CLI (Cumulative Leakage Index) Tracking & Repair
  • Headend and Node Connectivity Support
  • Use of Signal Level Meters & Spectrum Analyzers
  • Fiber Equipment Inspection (connectors, splitters, attenuators)
  • Power Supply Maintenance and Replacement
  • Construction & Field Diagnostics

Languages

English
Native or Bilingual
Spanish
Native or Bilingual
Korean
Limited Working

Timeline

CommTech 4, Network Maintenance

Comcast
05.2023 - Current

CommTech 1-3, Installation & SVC

Comcast
05.2019 - 11.2023

High School Diploma -

Charles W Flanagan High School

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Dorian Rodriguez