Dorian Rodriguez
Kendall Toyota
Miami,FL
7
years of professional experience
Committed Stock Manager with extensive team building and supervisory experience. Efficiently tracks, counts and logs incoming and outgoing orders, reporting results to supervisors. Collaborates well with dispatcher, production and vendor teams and implements effective inventory practices. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Knowledgeable service advisor with solid background in delivering high-quality customer service and resolving automotive issues efficiently. Successfully guided clients through repair processes while ensuring their complete satisfaction. Demonstrated expertise in diagnostics and repair coordination, fostering strong client relationships and team collaboration.
Work History
Service Advisor
1 Year 1 Month- Provided exceptional customer service by addressing inquiries and resolving concerns efficiently.
- Coordinated service appointments, ensuring optimal scheduling for technicians and clients.
- Maintained accurate records of customer interactions and service history using dealership management software.
- Educated customers on vehicle maintenance services, enhancing their understanding of service options.
- Collaborated with technicians to diagnose issues and recommend appropriate solutions to clients.
- Analyzed customer feedback to identify areas for improvement, driving enhancements in service operations.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers' vehicles.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
Transport & Compliance
1 Year 6 Months- Identify the most efficient freight route.
- Prepare, handle, and process paperwork, such as business documents, customs/regulatory documents, house and master air waybills.
- Entry of data into the operating system that is accurate and timely.
- Send out the freight.
- Track and trace your deliveries.
- Effectively communicate across phone, email, instant message, in-person meetings, and other expeditors offices around the world with clients, suppliers, and coworkers.
- Observe reports.
- Improved customer satisfaction with timely deliveries and effective communication.
- Developed strong relationships with clients, fostering trust and loyalty to the company's services.
- Responded quickly to changing weather conditions or traffic patterns, ensuring on-time deliveries despite unforeseen circumstances.
- Resolved issues related to shipping discrepancies or damaged goods, maintaining client satisfaction throughout the process.
Supervisor UPS Reload
2 Years 10 Months- Oversaw efficient loading and unloading of trucks and trailers to meet tight daily schedules.
- Recruited and trained new employees while creating and supervising efficient staff teams.
- Established and enforced picking goals for each area and zone.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Informed upper management or department heads of items loaded or problems encountered.
- Planned workflow, coordinated employee scheduling and assigned duties to maintain performance and accommodate fluctuating workloads.
Pre-Construction Coordinator Assistant
1 Month- Bid coordination.
- Subcontractor scope coordination.
- Plan Reading.
- Quantity/materials take-off.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked effectively in fast-paced environments.
- Paid attention to detail while completing assignments.
Education
Associate of Science - Construction Management
High School Diploma
Skills
Policy and Procedure Enforcement
MS Office
Positive Attitude
Computer Skills
Clear Communication
Work Planning and Prioritization
Attention to Detail
Multitasking and organization
Strong work ethic
Excellent communication
CDK Service
Verbal communication
Listening skills
Service recommendations
Team player mentality
Service scheduling
Goal-oriented mindset
Performance goals
Service upselling
Sales closing
Customer service
Customer satisfaction
Building relationships
Customer relations
Follow-up skills
Service writing
Customer relationship management
OSHA trained
OSHA 10 certified
Timeline
Service Advisor
Kendall Toyota
11.2024 - 12.2025Read More
Transport & Compliance
Marken
05.2023 - 11.2024Read More
Supervisor UPS Reload
UPS
07.2020 - 05.2023Read More
Pre-Construction Coordinator Assistant
NV2A
07.2018 - 08.2018Read More
Doral Academy Charter High School
High School Diploma
Read More
Miami Dade College
Associate of Science from Construction Management
Read More