Dorian Wimberly
Miramar,FL
Summary
Proven track record in enhancing customer satisfaction and driving sales while working in listed restaurants, showcasing exceptional customer service and adept cash handling. Leveraged strong work ethic and guest engagement skills to excel in high-volume dining environments, significantly improving guest experiences and operational efficiency. Cheerful Server/Bartender offering experience in fast-paced diner and short-order restaurant settings. Promotes customer comfort and enhanced experiences by answering questions and responding to concerns. Maintains service standards and follows safe service regulations. Always ready to help team members by taking on additional tasks.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server
The Bol @Hard Rock Casino Hollywood
04.2022 - 06.2024
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Bartender
Bokampers Sports Bar & Grill - Miramar
09.2020 - 03.2022
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Server
Bokampers Sports Bar & Grill - Miramar
03.2019 - 03.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
Education
Associate of Arts - Criminal Justice
Broward College
Fort Lauderdale, FL05.2025
High School Diploma -
Miramar High School
Miramar, FL06.2018
Skills
- Strong Work Ethic
- Exceptional customer service
- Guest Engagement
- High-volume dining
- Performance Improvement
- Customer Satisfaction
- Order Taking
- Organization
- Guest service
- Cash Handling
Certification
- Licensed Bartender - 0ctober 5th, 2023
Timeline
Server
The Bol @Hard Rock Casino Hollywood
04.2022 - 06.2024
Bartender
Bokampers Sports Bar & Grill - Miramar
09.2020 - 03.2022
Server
Bokampers Sports Bar & Grill - Miramar
03.2019 - 03.2022
Associate of Arts - Criminal Justice
Broward College
High School Diploma -
Miramar High School
- Licensed Bartender - 0ctober 5th, 2023
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