DORIANA BELTRAN
2301 Andrade Ave Ap 204, Calexico,CA
Summary
Self-motivated professional with broad expertise in lead generation, qualification and deal closing. Organized and detail-oriented in scheduling appointments and researching potential clients. Thrives in high-pressure environments and meets challenging sales targets.
Overview
10
10
years of professional experience
Work History
Senior Collections Specialist
First Financial Asset Management Inc.
08.2021 - Current
- Used skip tracing and other techniques to locate debtors.
- Negotiated to collect balance in full.
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
- Achieved performance goals on consistent basis.
- Registered information of customers on database, collecting credit history, financial statements and personal details to preserve accurate records.
- Processed payments and applied to customer balances.
Real Estate Assistant - Account Executive
GC Realty & Development LLC
10.2018 - 05.2021
- Prepared and maintained accurate property listings, sales contracts and closing documents.
- Coordinated appointments to show marketed properties.
- Maintained efficient office operations by handling errands and administrative functions.
- Cultivated and maintained professional relationships with clients, real estate agents, lenders and escrow personnel.
- Facilitated transfer of property ownership from seller to buyer for accurate recordkeeping and compliance.
- Prepared and distributed weekly reports on real estate market trends to inform clients and agents.
- Processed applications and paperwork in accordance with state and federal laws.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Reviewed and executed confidential documents, contracts and disclosures.
Sales Development Representative
One Star Solutions
04.2016 - 07.2018
- Cold Calling on a daily basis to present House Call Pro to prospect customers.
- Followed up as needed to schedule product demonstrations.
- Built strong relationships with the team to assist them with Spanish Speaking clients.
- Developed and maintained positive relationships with key decision-makers and influencers.
- Achieved and exceeded monthly and annual sales targets.
- Built and managed accurate sales pipeline to maintain high volume of activity.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Set and achieved company defined sales goals.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Developed, maintained and utilized diverse client base.
- Contributed to team objectives in fast-paced environment.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Won new business by articulating full value of company's capabilities to prospects.
Accounts Executive - Retentions
Time Warner Cable-Spectrum
05.2013 - 04.2016
- Deepened customer relationships through strong attention to needs and knowledgeable service.
- Built strategic relationships with key account personnel.
- Analyzed accounts for delinquencies and other ongoing issues.
- Reached out to customers to offer range of services and products in order to drive sales growth.
- Met and exceeded service level goals to achieve standards and expectations.
- Resolved issues promptly to drive satisfaction and enhance customer service.
- Gathered information from clients to secure accounts, verify payment and identify special requirements.
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Managed sales cycle to maintain solid customer base.
- Leveraged CRM to collect, organize and manage sales data and customer information.
- Serviced accounts and proposed new products and services to maximize revenue.
Education
High School Diploma -
Instituto De Capacitacion Tecnico ICAP
Bogota, ColombiaAssociate of Arts - Humanities
Imperial Valley College
Imperial, CA05.2024
Skills
- Data Collection Processes
- Cash Flow and Financial Analysis
- Organizational Skills
- Team Oriented
- Financial Statements Expertise
- Closing Procedures
- Customer Service and Assistance
- Lead Prospecting
- New Business Generation
- Outbound Sales Management
- Commission Sales
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Senior Collections Specialist
First Financial Asset Management Inc.
08.2021 - Current
Real Estate Assistant - Account Executive
GC Realty & Development LLC
10.2018 - 05.2021
Sales Development Representative
One Star Solutions
04.2016 - 07.2018
Accounts Executive - Retentions
Time Warner Cable-Spectrum
05.2013 - 04.2016
High School Diploma -
Instituto De Capacitacion Tecnico ICAP
Associate of Arts - Humanities
Imperial Valley College