DORIANNA SOLIZ
Colorado Springs,CO
Summary
Versatile and results-driven professional with extensive experience in healthcare and logistics, notably at Achieve Whole Recovery. Excelled in patient care coordination and emergency response preparedness, enhancing patient recovery outcomes by 30%. Skilled in medical equipment operation and fostering team efficiency. Demonstrates exceptional interpersonal communication and leadership, ensuring high-quality service delivery across diverse roles. Dynamic case manager skilled in crisis intervention and customer service. Known for attention to detail and adaptability, successfully coordinating individualized care plans and maintaining compliance with regulations to drive positive client outcomes.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Case Manager/Behavior Health Professional-Intern
Sandstone
Colorado Springs, Colorado
01.2025 - Current
- Coordinated client care plans with interdisciplinary teams and community resources.
- Assessed client needs through comprehensive interviews and evaluations.
- Developed and maintained accurate case documentation in compliance with regulations.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Medical Support Specialist
Achieve Whole Recovery
Colorado Springs, CO
01.2023 - Current
- Delivered crisis intervention services to mitigate harm from substance use issues.
- Conducted thorough assessments to determine client needs and service eligibility.
- Developed individualized care plans in collaboration with clients and healthcare professionals.
- Supported patients during withdrawal and cravings related to addiction disorders.
- Maintained accurate records of client interactions, including assessments and progress notes.
- Collaborated with healthcare professionals to design tailored treatment strategies.
- Ensured compliance with regulatory standards in maintaining medical records.
- Assisted in crafting personalized treatment plans to address patient needs.
MEDICAL ASSISTANT
Emergency Department
Colorado Springs, CO
01.2023 - 12.2023
- Prepared examination rooms for incoming patients by stocking necessary materials and ensuring cleanliness of the room prior to patient arrival
- Observed vital signs such as temperature, pulse rate, respiration rate, blood pressure readings, height and weight measurements accurately and reported any abnormalities to the supervising physician
- Documented medical data in patient charts, facilitating accurate records
- Administered injections per physician orders while adhering to safety guidelines set forth by the facility's policy manual
- Supported physicians in examinations, procedures, and diagnostic tests
- Transcribed dictated reports from physicians into electronic health records system accurately and efficiently
- Scheduled appointments for patients
- Recorded patients' medical history, vital statistics, and information such as test results in medical records
CDL TRUCK DRIVER
Amazon
Colorado Springs, CO
01.2019 - 12.2022
- Assisted in the maintenance of fleet vehicles by performing minor repairs when necessary.
- Communicated effectively with customers to ensure timely delivery of goods.
- Delivered freight within specified time frames while adhering to assigned routes and schedules.
- Observed all safety protocols while operating commercial motor vehicles.
- Provided courteous customer service during deliveries and pickups of goods from customers' sites.
- Reported any incidents or accidents involving company vehicles immediately to supervisors and managers.
MEDICAL ASSISTANT (INTERN-SHIP) Dialysis
Summit Medical / Dialysis
Colorado Springs, CO
04.2020 - 08.2022
- Monitored medication regimens prescribed by psychiatrists and primary care physicians.
- Maintained accurate patient records using electronic health record systems.
- Coordinated follow-up appointments with primary care providers to ensure continuity of care.
- Facilitated referrals from primary care physicians to specialty providers for enhanced patient management.
MANAGER
Lowes
Colorado Springs, CO
01.2016 - 11.2019
- Monitored employee performance and provided feedback as needed.
- Managed daily operations of lumber yard, ensuring efficient workflow and customer satisfaction.
- Implemented cost saving initiatives while maintaining high standards of product quality.
- Collaborated with other departments in order fulfillments and resolving conflicts.
- Controlled costs by negotiating competitive pricing contracts with vendors.
Education
Bachelor of Science - Social Work
Pikes Peak Community College
Colorado Springs, CO10-2025
ASSOCIATE IN ARTS (A.A.) - MEDICAL
Intellitec
Colorado Springs01.2021
ASSOCIATE IN ARTS (A.A.) - COMMUNICATION
PPCC
Colorado Springs01.2021
Skills
- Account Management
- Restocking Lab Supplies
- Wound Care and Irrigation
- Completing Insurance Forms
- Customer Service
- Vehicle Safety
- Over the Road Trucking
- Heavy Haul Expertise
- Machine Operation
- Forklift Operation
- Shipping and Packaging
- Commercial Driving
- Excellent Driving Record
- Wrapping and Boxing
- Material Handling
- Invoice Verification
- Loading and Unloading
- DOT Regulations
- Customer Needs Assessments
- Cleanliness Standards
- Management of Personnel Resources
- Social Perceptiveness
- Reading Comprehension
- Understanding of FAA Requirements
- Vehicle Inspection
- Detail Cleaning
- Exterior Cleaning
- CDL CLASS A DRIVER
- Trash Removal
- Routine Maintenance
- Medical equipment operation
- Clinical documentation expertise
- Electronic health records management
- CPR and first aid certification
- Patient education delivery
- Phlebotomy techniques
- Insurance verification
- Appointment scheduling efficiency
- Emergency response preparedness
- Medical terminology proficiency
- Regulatory compliance
- Team collaboration
- Customer service
- Family education
- Documentation proficiency
- Insurance regulations
- Patient assessment
- Records management
- Active listening
- Relationship building
- Clear communication
- Financial support
- Health history documentation
- Social work
- Staff management
- Recruitment
- Documentation and reporting
- Case management
- Program development
- Decision-making
- Case planning
Certification
CDL, 16-214-0688
Peer Recovery Certified
CAT, Certified Addiction Technician through DORA (CO)
Languages
Spanish, Intermediate
References
References available upon request.
Timeline
Case Manager/Behavior Health Professional-Intern
Sandstone
01.2025 - Current
Medical Support Specialist
Achieve Whole Recovery
01.2023 - Current
MEDICAL ASSISTANT
Emergency Department
01.2023 - 12.2023
MEDICAL ASSISTANT (INTERN-SHIP) Dialysis
Summit Medical / Dialysis
04.2020 - 08.2022
CDL TRUCK DRIVER
Amazon
01.2019 - 12.2022
MANAGER
Lowes
01.2016 - 11.2019
Bachelor of Science - Social Work
Pikes Peak Community College
ASSOCIATE IN ARTS (A.A.) - MEDICAL
Intellitec
ASSOCIATE IN ARTS (A.A.) - COMMUNICATION
PPCC
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