Dorinda Gibbs
E Fallowfield,PA
Summary
Detail-oriented Insurance Customer Service Representative with proven ability in documentation processing and active listening. Committed to enhancing customer satisfaction and ensuring compliance with regulatory standards. Dedicated professional with extensive experience in the insurance industry.
Overview
29
29
years of professional experience
Work History
Insurance Customer Service Representative
Transamerica Life Insurance Company
Cedar Rapids, IA
10.2023 - 05.2025
- Reviewed policy documents for completeness and adherence to regulatory requirements.
- Adapted quickly to changes in processes and technology, improving response times for document requests.
- Handled sensitive customer information with discretion, adhering to strict data privacy regulations at all times.
- Documented customer interactions and transactions for accurate, up-to-date records.
- Participated in regular team meetings to discuss ongoing projects and address any challenges or areas for improvement.
Insurance Customer Service Representative
TCS E-serve International
Edison, NJ
04.2018 - 10.2023
- Processed large volumes of data, ensuring accuracy and adherence to quality standards.
- Maintained high level of data security by adhering to company policies, protocols, and confidentiality requirements.
- Ensured timely completion of projects by prioritizing tasks and efficiently managing time.
- Conducted regular loan audits of processed loans taking out from customer.
- Responded to customer requests for products, services, and company information.
Insurance Customer Service Representative
Transamerica Life Insurance Company
Exton, PA
05.1996 - 04.2018
- Provided exceptional customer support, resolving inquiries and issues through effective communication.
- Managed policy updates and ensured compliance with regulatory requirements.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Trained new representatives on company systems and customer service protocols.
- Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Resolved customer inquiries regarding policy details and claims processing.
- Provided accurate information on coverage options and premium payments.
Education
Associate of Science - Office Technolgies
Peirce College
Philadelphia, PA05.1995
Skills
- Organization
- Documentation processing
- Teamwork
- Active listening
- Attention to detail
Timeline
Insurance Customer Service Representative
Transamerica Life Insurance Company
10.2023 - 05.2025
Insurance Customer Service Representative
TCS E-serve International
04.2018 - 10.2023
Insurance Customer Service Representative
Transamerica Life Insurance Company
05.1996 - 04.2018
Associate of Science - Office Technolgies
Peirce College