Doris Allen
Orlando,FL
Summary
Federally certified marketplace navigator with expertise in health insurance enrollment and community outreach. Bilingual in English and Spanish, skilled in active listening and resource education. Successfully guides clients through application processes, enhancing access to essential services. Committed to empowering individuals with knowledge and support.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Federally Certified Marketplace Navigator
Healthy Start of Orange County
Orlando, USA
09.2013 - 07.2025
- Enroll individuals into insurance plans through the Federal Marketplace at community sites in targeted community sites
- Assist consumers in the application process for health insurance through the marketplace, explaining the program and eligibility requirements
- Provided guidance on health insurance enrollment and benefits eligibility.
- Provided support in filing appeals, helping consumers navigate the process.
- Facilitated communication between clients and healthcare providers for service access.
- Cultivated relationships with staff at community sites to enhance collaboration and service delivery
- Executed outreach activities at health fairs and community events, distributing educational materials and delivering presentations to raise awareness
- Informed clients about community resources related to housing, employment, health care, and legal aid to support their needs.
- Actively listened to clients in order to identify their needs and provide effective solutions.
Loss Prevention Manager
Orlando, USA
01.2012 - 01.2015
- Monitored surveillance cameras across 14 restaurants in Florida and Tennessee to ensure safety and security.
- Ensured accurate cash handling and auditing processes for 14 restaurant locations.
- Prepared comprehensive reports for company audits, detailing compliance and operational integrity.
Education
BA - Business Administration and Psychology
Portland State University
Portland, OregonSkills
- Health insurance enrollment
- Eligibility assessment
- Application assistance
- Resource education
- Client advocacy
- Community outreach
- Bilingual communication (English and Spanish)
- Effective communication
- Active listening
Certification
Federally Certified Marketplace Navigator
Community Service
- Shepherd's Hope Clinic, 18 years
- Make a Wish Foundation, 2 years
- Operation Blessing/Give Kids a Smile, 12 years
- Winter Park Playhouse, 3 years
- Orlando Shakespeare Theater, 3 years
- Enzian Theater & Florida Film Festival, 9 years
Timeline
Federally Certified Marketplace Navigator
Healthy Start of Orange County
09.2013 - 07.2025
Loss Prevention Manager
01.2012 - 01.2015
BA - Business Administration and Psychology
Portland State University