Doris Andino

• Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
• Trained and developed new team members in alignment with branch service standards and objectives.
• Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
• Oversaw successful completion of internal audits with minimal findings, demonstrating strong adherence to bank policies and regulations.
• Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
• Supervised and evaluated staff to help Improve skills, achieve daily objectives, and attain advancement.
• While maintaining excellent customer service I also ensured the branch met its daily financial goals.

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