Doris Borreli
Orlando,Fl
Summary
Operational management leader focused on process optimization, team development, and productivity growth. Increased productivity, reduced turnover, and strengthened team collaboration through measurable process improvements. Applied conflict resolution and performance evaluation to maintain high-functioning work environments.
Overview
1
1
Language
18
18
years of professional experience
Work History
Supervisor
Elevate PFS
Orlando, FL
03.2026 - 09.2026
- Oversaw daily operations and supported team compliance with policies and procedures.
- Improved team productivity by setting clear expectations and organizing efficient workflows for staff.
- Simplified workflows to improve efficiency and limit operational delays.
- Provided mentoring to staff to support professional growth and strengthen team performance.
- Completed regular performance reviews and identified improvement areas and development opportunities.
- Handled conflicts among team members to maintain respectful work environment that supported productivity.
- Lowered employee turnover by building positive work environment and giving ongoing feedback to staff.
- Modeled organization core values and supported culture of excellence through consistent example.
- Coordinated communication across functions to align departmental goals with organizational objectives.
- Worked with other departments to support organizational goals and strengthen teamwork across functions.
- Directed service improvement initiatives that raised customer satisfaction.
- Improved customer satisfaction through prompt, courteous resolution of inquiries and complaints.
- Raised team morale and performance by organizing regular training sessions and motivational meetings.
- Built culture of continuous improvement by encouraging team to suggest and apply process enhancements.
- Recruited, interviewed, and hired employees, then implemented mentoring program to support feedback and engagement.
- Reviewed operational metrics to spot trends and guide strategic decisions.
Team Leader (Supervisor)
Centauri Health Solutions Inc - Human Arc
Orlando, FL
01.2018 - 03.2026
- Supervise and orient employees; assign work, develop work schedules, instruct in proper procedures; assist with development and revision of department processes/procedures
- Manage employee performance and provide feedback
- Ensures staff is obtaining adequate information; provide opportunity for associated training for staff
- Responsible for running reports and maintaining data integrity
- Monitor procedures and documentation and provide updates with regulatory compliance; conducts periodic audits and maintain files
- Develop relationships with staff, management and clients
- Manage employee time and attendance
- Focus on team building
- Foster a positive environment for growth to best Manage attrition
- Mentor and develop staff for professional growth
Clinician
S.T.E.P.S (Specialized Treatment, Education, and Prevention Services)
04.2016 - 09.2016
- Provided substance abuse counseling and educational services, empowering adults to navigate recovery
- Facilitate groups of 25 adults in recovery
- Provide tools to strengthen and regain life skills to maintain recovery
- Monitored clients' monthly recovery progression, identifying trends to tailor support strategies
- Developed comprehensive treatment plans and prepared detailed reports for administrative review
Family Educator/Resident Service Coordinator, Family Self Sufficiency Case Manager
Tri Community Community Action
03.2012 - 07.2015
- Supported delivery of PAT (Parents as Teachers) curriculum during bi-weekly home visits to help families address barriers.
- Screened and recruited clients to participate in services, improving program engagement.
- Referred families to outside agencies to support healthy family life and reduce risk of out-of-home placement.
- Coordinated partnerships with local agencies, congregations, and educational facilities to expand community support services.
- Collected and reviewed community service data to support ongoing funding, and prepared reports and lesson plans.
- Directed PAT (Parents as Teachers) curriculum implementation during bi-weekly home visits to strengthen family support and remove barriers.
- Assessed and recruited clients for services to increase participation and improve program reach.
- Developed referrals to outside agencies to promote healthy family life and prevent out-of-home placement.
- Built partnerships with local agencies, congregations, and educational facilities to strengthen community-based support services.
- Collected and analyzed community service data to support continued funding, and produced reports and lesson plans.
- PAT (Parents as Teachers) curriculum implementation during bi-weekly home visits helped families address barriers and access support.
- Client assessment and recruitment increased participation in services.
- Referrals to outside agencies supported healthy family life and helped reduce risk of out-of-home placement.
- Partnerships with local agencies, congregations, and educational facilities expanded community support services.
- Community data collection and analysis supported continued funding, while reports and lesson plans strengthened program delivery.
Facilitator
Celebrating Families
10.2014 - 07.2015
- Implemented healthy family living skills through educational programs, enhancing family well-being.
- Integrated parenting skills with strategies to break cycle of addiction, fostering healthier family dynamics.
- Utilized interactive teaching methodologies based on brain research to engage learners affected by prenatal substance exposure.
- Analyzed four aspects of healthy living including physical, psychological, social, and spiritual dimensions.
Mobile Therapist/BSC
T.W Ponessa
06.2013 - 01.2014
- Managed comprehensive treatment program for children, ensuring tailored interventions met individual needs
- Deliver therapy according to a written treatment plan for Seriously Emotionally Disturbed children/adolescents
- Develop child’s strengths and increase the therapeutic effectiveness of the family
- Motivated child to actively participate in treatment activities, enhancing engagement in therapeutic process
- Subject to confidentiality limitations, collaborate with other professionals involved in the child’s everyday life
ESL Translator/Co-Facilitator, Coordinator
Family Support of Central Pennsylvania
09.2011 - 11.2012
- Facilitate scheduled lesson plans
- Assisted in preparing lesson plans and curriculum to support effective learning outcomes
- Researched educational materials to enhance and maintain curriculum relevance
- Coordinate meetings with surrounding agencies/congregations
- Organized facility and child care room for optimal use
- Contacted local businesses to secure donations for community event, fostering community engagement
Family Support Specialist (Case Manager)
Capital Area Head Start
08.2011 - 01.2012
- Delivered direct services to families with multiple and complex needs through education, resource linkage, home visits, and goal development to empower families.
- Facilitated access to basic needs for families while monitoring classroom attendance and providing ongoing support.
- Assessed family strengths to identify needs and challenges. family strengths to diminish barriers and build rapport
- Counseled clients on options to enhance household management and stability.
- Collect data to maintain detailed records and update case records
Employment & Training Specialist
Capital Area Head Start
01.2010 - 07.2011
- Contacted employers to identify job openings and secure employment and training opportunities for clients
- Assessed client qualifications and readiness for job referrals, classroom training, on-the-job training, and support services
- Counseled clients to establish and develop tailored employment, training, and educational goals
- Maintain case management records
- Prepare reports on caseload and program activities
Family Coach
New Beginnings Youth & Adult Services
05.2009 - 06.2011
- Supported families in stabilizing children and adolescents while promoting age-appropriate behavior.
- Educated children and families on the impacts of addiction and strategies to overcome destructive behaviors.
- Collaborated with local agencies to provide resources and support for families in need.
- Collaborated with treatment team members and professionals in community settings.
- Guided high-risk adjudicated youth through mentoring sessions.
- Collect and analyze data for reporting monthly, quarterly, annually
Therapeutic Staff Support
Youth Advocate Program
12.2008 - 09.2009
- Implement specific interventions to stabilize Seriously Emotionally Disturbed (SED) child or adolescents
- Supported family efforts to stabilize child or adolescent and promote age-appropriate behavior through direct engagement and guidance.
- Collaborated with treatment team and community professionals to coordinate care strategies and participated in interagency service planning meetings.
Family Based Therapist
Covenant Counseling Services
07.2008 - 12.2008
- Provide individual and family counseling to at-risk families with children/adolescents Seriously Emotionally Disturbed (SED)
- Developed treatment plans and prepared administrative reports to support family interventions.
- Partnered with community agencies to coordinate resources and support for families in need, improving access to essential services.
- Collaborated with special education instructors and resource teachers to create tailored educational plans for students with special needs, enhancing their learning experiences.
Education
Certified - Professional
Triple P - Positive Parenting Program
01-2015
Certified - Professional
Parents as Teachers
01-2014
Certified - FDC/FSW
Temple University
01-2013
Certified - Professional
Twp - Bureau of Autism services Clinical Team
01-2013
Certified - Mandate Report
Family Support Alliance
01-2012
Master Degree - Human services
Lincoln University/MHS Program
01-2011
Associate's Degree - Criminal Justice
Harrisburg Area Community College
01-2008
Internship -
Adult Parole and Probation
05-2006
GED -
Harrisburg Area Community College
05-1991
Skills
- Process improvement
- Process optimization
- Quality control
- Data analysis
- Strategic decision-making
- Budget management
- Performance evaluation
- Conflict management
- Change management
- Cross-functional collaboration
- Team mentoring
- Employee development
- Talent acquisition
- Documentation management
- Schedule development
- Time management
- Task delegation
- Customer satisfaction
- Customer service
- Leadership development
- Staff education
- Employee motivation
- Communication skills
- Decision-making
- Communication skills
- Task delegation
ADDITIONAL
Computer Skills: Proficient in MS Office Suite XP & 2007,2010, Nexxus, Adobe 8.0, Outlook, Excel, IBM SPSS 19, Powerpoint
Language
Spanish
Languages
Spanish
Native/ Bilingual
Timeline
Supervisor
Elevate PFS
03.2026 - 09.2026
Team Leader (Supervisor)
Centauri Health Solutions Inc - Human Arc
01.2018 - 03.2026
Clinician
S.T.E.P.S (Specialized Treatment, Education, and Prevention Services)
04.2016 - 09.2016
Facilitator
Celebrating Families
10.2014 - 07.2015
Mobile Therapist/BSC
T.W Ponessa
06.2013 - 01.2014
Family Educator/Resident Service Coordinator, Family Self Sufficiency Case Manager
Tri Community Community Action
03.2012 - 07.2015
ESL Translator/Co-Facilitator, Coordinator
Family Support of Central Pennsylvania
09.2011 - 11.2012
Family Support Specialist (Case Manager)
Capital Area Head Start
08.2011 - 01.2012
Employment & Training Specialist
Capital Area Head Start
01.2010 - 07.2011
Family Coach
New Beginnings Youth & Adult Services
05.2009 - 06.2011
Therapeutic Staff Support
Youth Advocate Program
12.2008 - 09.2009
Family Based Therapist
Covenant Counseling Services
07.2008 - 12.2008
Certified - Professional
Triple P - Positive Parenting Program
Certified - Professional
Parents as Teachers
Certified - FDC/FSW
Temple University
Certified - Professional
Twp - Bureau of Autism services Clinical Team
Certified - Mandate Report
Family Support Alliance
Master Degree - Human services
Lincoln University/MHS Program
Associate's Degree - Criminal Justice
Harrisburg Area Community College
Internship -
Adult Parole and Probation
GED -
Harrisburg Area Community College