Doris Donley
Kansas City,MO
Overview
8
8
years of professional experience
Work History
Patient Advocate
Elevate Patient Financial Solutions
03.2024 - 08.2026
- Evaluated uninsured hospital patients' eligibility for federal, state, and county medical or disability assistance programs through bedside visits and in-person interactions, facilitating access to necessary healthcare resources.
- Maintained HIPAA-compliant records while handling sensitive financial and medical information.
- Verified insurance coverage and eligibility to support accurate benefit navigation.
- Tracked case status through patient account systems and maintained detailed documentation.
Medical Clinic Scheduler
Kansas City ORTHOPAEDIC Alliance
06.2023 - 01.2024
- Scheduled orthopedic clinic appointments, coordinating provider availability, procedure types, and patient needs.
- Created and verified accurate demographic and financial information in financial and clinical record system via telephone to maintain data integrity.
- Verified insurance eligibility and referral requirements before confirming patient visits.
- Entered accurate scheduling data into electronic health record systems.
Patient Service Representative-Scheduling
The University of Kansas Health System
12.2020 - 06.2023
- Scheduled appointments, referrals, and follow-up visits while resolving access and timing conflicts.
- Responsible for the registration of patients prior to the visit and/or upon arrival, including entering demographics, insurance verification, scanning and document preparation, updating documentation and processing of referrals.
- Provides patient support for the MyChart EMR System.
- Ensured compliance with Medicare/Medicaid and other insurance regulations to uphold patient safety and care standards
- Handled additional duties or projects assigned by management.
- Answered high-volume calls, triaged requests, and routed concerns to appropriate clinical teams.
- Maintained accurate records by updating charts, scanning documents, and correcting registration discrepancies.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
Operations Specialist
H&R Block
02.2019 - 08.2020
- Assisted clients through phone, e-mail, mail, and instant messaging to address inquiries and resolve issues.
- Process assigned and owned claims for payment or additional research.
- Monitored pending claims for required information and coordinated with field associates and management to ensure timely processing within service level agreements.
- Perform detailed review of claim information and notes to ensure consistency and uniformity with company policies.
- Exercise independent decision making in processing refund & Penalty & Interest claims.
- Served as liaison between field associates, management, and other business units to facilitate communication and support operational needs.
- Actively provide support and feedback regarding department policies, processes & guidelines.
- Maintained accurate data entry across tax preparation systems and document records.
HR Support Specialist
H & R Block
07.2018 - 02.2019
- Advised employees and managers on HR policies, procedures, and protocols to ensure compliance and understanding.
- Respond to inquiries and escalate issues, where required, through a formalized issue/inquiry escalation process within HR Shared Services as well as other key areas of HR outside of Shared Services, where applicable.
- Manage complex inquiries by researching, gathering support information to resolve the cases
- Respond to inquiries and escalate issues, where required, through a formalized issue/inquiry escalation process within HR Shared Services as well as to other key areas of HR outside of Shared Services, where applicable.
- Resolved employee questions regarding benefits, policies, and leave procedures.
Education
Bachelor of Arts - Mass Communication
UNIVERSITY OF ARKANSAS AT PINE BLUFF
Pine Bluff, AR05-2009
High School Diploma -
Paseo Acad. Of Performing Arts
Kansas City, MO05-2003
Skills
- Admin support
- Healthcare management
- Medical scheduling
- EMR systems
- Health management
- Microsoft Office
- Analysis skills
- Operation
- Administrative experience
- Leadership
- Customer service
- Patient advocacy
- Proactive problem-solving
- Patient rights
- Resource utilization
- Decision-making support
- Healthcare navigation
- Verbal and written communication
Timeline
Patient Advocate
Elevate Patient Financial Solutions
03.2024 - 08.2026
Medical Clinic Scheduler
Kansas City ORTHOPAEDIC Alliance
06.2023 - 01.2024
Patient Service Representative-Scheduling
The University of Kansas Health System
12.2020 - 06.2023
Operations Specialist
H&R Block
02.2019 - 08.2020
HR Support Specialist
H & R Block
07.2018 - 02.2019
Bachelor of Arts - Mass Communication
UNIVERSITY OF ARKANSAS AT PINE BLUFF
High School Diploma -
Paseo Acad. Of Performing Arts