Doris Elliott
Atlanta,GA
Summary
Dynamic customer service professional with experience at Frontier Airlines, excelling in problem resolution and communication. Proven track record of enhancing customer satisfaction through efficient flight management and empathetic complaint resolution. Skilled in data entry and committed to fostering positive relationships, ensuring seamless experiences for all clients.
Overview
8
8
years of professional experience
Work History
Customer Service Agent
Frontier Airlines
03.2025 - Current
- Assisted customers with flight bookings, cancellations, and changes to enhance satisfaction.
- Responded promptly to inquiries via phone and email, ensuring accurate information delivery.
- Managed passenger check-in processes efficiently to minimize wait times and improve flow.
- Resolved customer complaints with empathy and professionalism, fostering positive relationships.
First Experience Agent
Minute Suites
Atlanta, GA
02.2025 - 02.2026
- Delivered exceptional customer service by assisting guests with check-ins and inquiries.
- Managed reservations using internal booking systems to ensure efficient room allocation.
- Maintained cleanliness and organization of suites, enhancing guest experience and satisfaction.
- Collaborated with team members to streamline operations and improve workflow efficiency.
Security Supervisor
Allied Barton
Atlanta, GA
07.2018 - 01.2025
- Supervised security operations, ensuring compliance with protocols and procedures.
- Trained and mentored new security personnel to enhance team effectiveness.
- Conducted regular site inspections to identify and mitigate potential security risks.
- Developed and implemented emergency response plans for various scenarios.
Education
High School Diploma -
Avondale HighSchool
Dekalb, GA05.2005
Skills
- Customer service
- Data entry
- Problem resolution
- Outstanding communication skills
Timeline
Customer Service Agent
Frontier Airlines
03.2025 - Current
First Experience Agent
Minute Suites
02.2025 - 02.2026
Security Supervisor
Allied Barton
07.2018 - 01.2025
High School Diploma -
Avondale HighSchool