Doris Gumino
Hesperus,CO
Summary
Will offer: Exceptional communication and administration skills, handle department/employee time, project and material entries. Strong ability to work independently, and can be trusted with confidential employee records and financial related bills and expense tracking with efficiency. Will be proactive in identifying, addressing, researching and tracking issues. Consistently support privacy policies procedures and statues. Maintain strong organizational skills to enhance office record-keeping efficiency and operations. Track record of effective communication and multitasking to meet diverse confidential administrative, HR, financial department, team and customer needs.
Overview
17
17
years of professional experience
Work History
Administrative Assistant Engineering Department
La Plata County Clerk & Recording and Public Works
Durango, CO
03.2023 - Current
- Maintain confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Issuance of over 300 permits and licensing for vehicles, utility, citizen private property access and easements and transportation.
- Deliver excellent customer service through prompt responses to client inquiries via phone and mail, addressing concerns effectively, and building strong relationships.
- Ensure accurate record-keeping with diligent detail data entry and database management for vital company, county citizens and financial billing information.
- Established a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Streamline office operations, implementing digital file management systems to reduce paper use and increase efficiency. Repurpose and recycle to reduce waste.
- Archiving outdated records for efficient retrieval for research and audits when needed.
- Proactively maintain office and safety supply inventory and troubleshoot minor maintenance on office equipment
- Complete forms, reports, logs, and records to quickly handle all documents for department and human resources..
- Perform research to collect and record county portal data and documents.
- Manage "Adopt-County-Road" program
US Leasing Professional
Greystar Management
Durango, CO
07.2020 - 03.2023
- Administered coordination of financial qualifying records related to maintenance utility insurance to ensure compliance for 141 units.
- Kept meticulous records of correspondence between management and tenants.
- Executed comprehensive background and financial record checks on residential prospects.
- Executed thorough due diligence audits to ensure regulatory adherence and operational integrity.
- Enhanced revenue through strategic management of occupancy rates, achieving consistent 100% occupancy.
- Oversaw secure management of personnel records, ensuring strict confidentiality and timely adjustments for three apartment complexes.
- Coordination of onboarding new residents and employees through training sessions.
- Facilitated property tours, highlighting key features to drive leasing conversions.
- Implemented marketing initiatives that increased property visibility across multiple platforms.
- Developed and maintained strong relationships with tenants to enhance customer satisfaction.
- Organized community events to foster a positive living environment for all residents.
- Collaborated with maintenance teams to resolve tenant issues quickly, ensuring high satisfaction levels.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
Filing Clerk Audit Support & Customer Service
Express Employment Pros (Mad Engine)
San Diego, CA
02.2019 - 12.2019
- Managed the coordination of extensive confidential employee files and legal documents for pre-audits, supporting HR and Finance leadership in compliance efforts for a workforce of over 300 employees.
- Maintained meticulous records organization and upheld strict confidentiality standards during compilation.
- Ensured adherence to company policies, legal requirements, and organizational objectives.
Policy & Indexing Clerk Temp
Colorado Title and Closing Services
Durango, CO
05.2018 - 08.2018
- Orchestrated accurate indexing of historical documents into a comprehensive electronic database.
- Assisted in organizing and documenting records accurately. Supported maintenance of detailed logs for effective tracking. Aided in improving processes through careful attention to detail.
- Managed archiving of 1000s of delicate historic property records and personal wills to uphold strict confidentiality standards.
- Processed title documents and ensured compliance with state regulations.
Driver License Clerk
Colorado Department of Revenue, DMV
Durango, CO
04.2017 - 04.2018
- Administered qualification assessments and testing processes for customers seeking Colorado state driver's license permits and ID cards. On average 30 customers per day.
- Executed identity verification processes by meticulously comparing biometric data and demographic details with customer identification statements.
- Trained to detect fraudulent documents, supporting organizational integrity and trust.
Receptionist & Board of Directors (BOD) Recording Secretary
Pagosa Springs POA
Pagosa Springs, CO
06.2015 - 02.2017
- Assisted customers with service inquiries for association representing over 6600 properties across 27 subdivisions and 21 square miles. Supported community members in navigating homeowner and business resources.
- Coordinated collaboration among owners, vendors, and service providers with staff to ensure fulfillment of specific needs.
- Performed in-depth analysis of county properties and plat maps to inform strategic planning efforts.
- Oversaw creation and coordination of conference room calendars and informational pamphlets.
- Coordinated the assembly of department board agenda packets to facilitate effective meetings. Oversaw the development of visual and audio presentations to enhance communication. Compiled and disseminated meeting minutes to ensure accurate record-keeping.
Office Manager, Customer Service and Logistics Coordinator
ASML
Lehi, UT
10.2008 - 12.2012
- Executed customer purchase and service order management, engineering contract administration, and payroll preview processes with meticulous attention to detail.
- Facilitated distribution of business reports to relevant stakeholders.
- Facilitated secure handling of confidential HR records and financial transactions to ensure compliance.
- Managed international travel logistics, including visa procurement and security clearance processes.
- Facilitated collaboration among global customers, logistics teams, engineers, management, and local courier teams.
Education
Certificates - Financial Management
Compass1 And Crown Financial
Colorado Springs, COArea of Study - Developmental Psychology
University of Southern Colorado
Pueblo, COCertificates of Completion - Technology Education
Intel University
Rio Rancho, NMDiploma - Marketing
Centennial HS
Pueblo, COField Study - Business Communications
University of Phoenix
Albuquerque, NMCertificate - Cyber Security
Colorado Department of Revenue
Durango, COSkills
- Skilled in Excel and Word applications
- Customer service excellence
- Computer, permitting and licensing literacy
- Strong verbal and written communication
- Detailed document confidentiality management
- Employee time, material and vehicle use tracking
- Problem-solving resourcefulness
- Event planning and designing expertise
- Verify background check & interviewing processing
- Instruction, facilitation and coordination experience
- Effective time management
- Office administration support
Timeline
Administrative Assistant Engineering Department
La Plata County Clerk & Recording and Public Works
03.2023 - Current
US Leasing Professional
Greystar Management
07.2020 - 03.2023
Filing Clerk Audit Support & Customer Service
Express Employment Pros (Mad Engine)
02.2019 - 12.2019
Policy & Indexing Clerk Temp
Colorado Title and Closing Services
05.2018 - 08.2018
Driver License Clerk
Colorado Department of Revenue, DMV
04.2017 - 04.2018
Receptionist & Board of Directors (BOD) Recording Secretary
Pagosa Springs POA
06.2015 - 02.2017
Office Manager, Customer Service and Logistics Coordinator
ASML
10.2008 - 12.2012
Certificates - Financial Management
Compass1 And Crown Financial
Area of Study - Developmental Psychology
University of Southern Colorado
Certificates of Completion - Technology Education
Intel University
Diploma - Marketing
Centennial HS
Field Study - Business Communications
University of Phoenix
Certificate - Cyber Security
Colorado Department of Revenue
Volunteer Services
Samaritan's Purse - Operation Christmas Child - Training coach
Compass/Crown - Financial class facilitator, coach. City Coordinator to City Director,
Pagosa Lakes Property Owner Association & Whispering Pines - Property Board of Directors - Website management, Secretary Board Member, Neighborhood Watch Captain
Focus on the Family - Community Event Coordinator
Joy's Treasure Ministry - Assist with quarterly special need individual events, meals and activities
Manna Kitchen - Assist in making meals at local homeless kitchen and grocery store
Airbnb Host - Five Star