Doris Hurst

• Completed store opening and closing procedures.
• Counted out cash drawers and balanced totals.
• Updated store displays frequently to maintain freshness in presentation while highlighting key products or trends effectively.
• Improved customer service by projecting friendly and knowledgeable attitude.

In charge of all visual aspects of the store including but not limited to floor sets, outposts, holiday sets, mannequin changes etc

In the three years at this location I was promoted to area manager and then assistant manager

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Assisted with hiring, training and mentoring new staff members.
• Improved customer satisfaction through staff training in customer service and product knowledge.
• Completed point of sale opening and closing procedures.
• Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
• Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.