Doris Ingraham
Melbourne,FL
Summary
Retired Customer Service Specialist skilled in prioritizing and multitasking within fast-paced environments seeking part time employment. Experienced in addressing escalated customer issues and analyzing requests to deliver effective resolutions. Strong communicator recognized for fostering customer satisfaction and loyalty. Committed to enhancing operational processes to improve customer experiences.
Overview
43
43
years of professional experience
Work History
Phone Customer Service Representative
Various local companies no longer in business
Melbourne, FL
10.2015 - 06.2023
- Resolved customer issues on first contact to maintain high satisfaction rates.
- Leveraged department-specific computer systems to research, document, and resolve customer concerns efficiently.
- Responded to calls across multiple departments.
Customer Service and Cashier
7 Eleven
Palm Bay, FL
06.2013 - 10.2015
- Processed customer transactions at the register and prepared fast food items while maintaining cleanliness and stocking shelves to ensure efficient service.
OTR Truck Driver
Various Companies
Melbourne, FL
12.2002 - 05.2013
- • Ensured safe, timely delivery of dry van and refrigerated freight for solo and team shipments.
- Drove over-the-road freight for various companies across regional and national routes.
- • Managed transportation of freight by driving tractor-trailer rigs across long distances. of tractor-trailer rigs on long-haul routes for various freight carriers.
- Inspected tractors and trailers before and after hauls for safety compliance.
- Logged hours, miles, and deliveries using paper logs and electronic logging devices.
Teacher
Various schools
08.1996 - 06.2002
- English and Journalism Teacher
- Developed inclusive lesson plans tailored for diverse classrooms across multiple schools.
- Instructed students in core subjects using district curriculum.
- Assessed student progress and adapted teaching methods to meet individual learning needs.
- Managed classroom behavior and maintained orderly learning environments.
- Communicated with parents and school staff about student needs.
- Supported students with individual learning challenges and accommodations.
- Prepared instructional materials for daily classroom activities.
- Collaborated with colleagues to enhance school programs and refine curriculum planning.
- Delivered instruction across multiple states
Customer Service
AT&T and Jenny Craig
02.1991 - 06.1994
- Provided tailored weight loss guidance to clients in Florida and Oregon
- Weight Loss Consultant, Sales and Customer Service
Teacher
Palm Beach County School District
Boca Raton, FL
09.1980 - 06.1989
- Boca Raton Middle School and Boca Raton High School
- English and Journalism Teacher
- Delivered lesson plans across various schools and grade levels.
- Adapted instruction for diverse student needs and learning styles.
- Managed classroom behavior using clear expectations and consistent routines.
Education
Bachelor's - Education, English major, Geography minor
Clarion University
Clarion, PA05-1974
Skills
- Call management
- Client relationship management
- Order management
- Case management
- Problem-solving
- Phone etiquette
- Client relations
Timeline
Phone Customer Service Representative
Various local companies no longer in business
10.2015 - 06.2023
Customer Service and Cashier
7 Eleven
06.2013 - 10.2015
OTR Truck Driver
Various Companies
12.2002 - 05.2013
Teacher
Various schools
08.1996 - 06.2002
Customer Service
AT&T and Jenny Craig
02.1991 - 06.1994
Teacher
Palm Beach County School District
09.1980 - 06.1989
Bachelor's - Education, English major, Geography minor
Clarion University