DORI A. SERRANO
Hartford,CT
Summary
Talented, analytical and versatile thinker with strong leadership qualities with the ability to take charge and complete assignments in a timely manner. Possesses over ten years' experience in the banking industry, skilled in coordinating projects involving people and activities. Outstanding skills in assessing client needs, poised and self-confident in dealing with a diverse group of people, effective in delivering presentations that generate new business. Proven abilities in supervising an efficient, well-run department. Reputation for excellent and high-quality service to clients. Plans, prioritizes, delegates, motivates and implements.
Overview
16
16
years of professional experience
1
1
Certificate
Work History
V.P Branch Manager
Peoples United Bank
07.2018 - 03.2022
- Increased efficiency and drove branch revenue by optimizing daily operations, designed sales and service strategies to improve revenue and retention, Won Most Active Checking Accounts award for most accounts 1st thru 4th quarter
- High Achiever for sales Goals (Checking/Home Equity/Small Business
- Recognized by management for providing exceptional customer service
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty
- Developed and maintained client rapport to meet financial service needs and drive branch loyalty
- Educated customers on variety of loan products and available credit options to promote valuable decision-making
- Exceeded customer satisfaction by finding creative solutions to problems.
Sr. Personal Banker/Assistant Manager
KeyBank
08.2006 - 07.2018
- Won Most Active Checking Accounts award for most accounts 1st thru 4th quarter
- High Achiever for sales Goals (Checking/Home Equity/Small Business
- Helped customers open and close accounts, apply for loans, and make sound financial decisions
- Partnered with loan and mortgage officers and financial advisors to provide clients with optimal financial solutions
- Expanded customer relationships by maintaining regular follow-up processes and rapport
- Resolved interpersonal conflicts by listening, finding common ground, and building relationships
- Delegated daily tasks to team members to optimize group productivity
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Education
GED -
Hartford Public High School
Hartford, CTSkills
- Critical Thinker
- Problem Solver
- Trouble Shooter
- Attention to Detail
- Profit Results Oriented
- Active Listener
- Communication
- Customer Focused
- Relationship Builder
- HIPAA Confidentiality
- Decision Maker
- Educator Coach
- Conflict Resolution
- Time Management
Accomplishments
- Supervised team 6 staff members.
Certification
Management/Supervision Training -Center For Financial Training.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
V.P Branch Manager
Peoples United Bank
07.2018 - 03.2022
Sr. Personal Banker/Assistant Manager
KeyBank
08.2006 - 07.2018
GED -
Hartford Public High School
Management/Supervision Training -Center For Financial Training.
Education Certification
Management/Supervision Certificate, Center for Financial Training, Manchester, CT
Education Certification
Management/Supervision Certificate, Center for Financial Training, Manchester, CT
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