Kyle Thompson
Discovery Bay,CA
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
3
3
years of professional experience
Work History
Assistant Branch Manager
Enterprise Rent-A-Car
Stockton, CA
08.2022 - Current
- Developed and managed employee schedules, balancing individual requests and requirements with business needs.
- Supervised and evaluated staff to help improve skills, achieve daily objectives and attain advancement.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals.
- Identified partnership opportunities and established favorable business connections.
Assistant Manager
Enterprise Rent-A-Car Holdings
Lodi, CA
04.2022 - 08.2022
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Mentored team members to enhance professional development and accountability in workplace.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Continuously grew the branches fleet while also increasing profitability.
Management Assistant
Enterprise Rent-A-Car
Tracy, CA
02.2022 - 04.2022
- Allocated more task and responsibilities associated with running the daily operations of the branch
- Completed various sales training, customer service tasks, and daily tasks to increase efficiency
- Increased customer service success rates by quickly resolving issues.
- Drove sales and customer service while assisting guests with services.
- Marketed our services and benefits to local businesses.
Manager Trainee
Enterprise Rent-A-Car
Tracy, CA
03.2021 - 02.2022
- Completed a 9-month program on management training
- Learn the daily operations of a branch
- Stayed up to date on changing product and service options to provide top-notch support to customers and employees.
- Conferred with customers each day to maintain current understanding of needs and preferences, resolve issues and promote brand loyalty.
- Explained services and products to customers in friendly and engaging way.
- Resolved escalated concerns using professionalism and understanding of facets of issue.
Sales Associate
Runnings Farm And Fleet
Dickinson, ND
08.2019 - 07.2020
- Assisted in the daily bookkeeping of the company
- Maintaining inventory stability to ensure customer satisfaction
- Adjusting daily inventory counts
- Mentored team members in mastering sales techniques to consistently exceed objectives
- Helped customers locate products and checked store system for merchandise at other sites.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Education
Financial Statement Analysis, Business policy, Macro and Micro- economics, Entrepreneurship, managerial finance, principles of marketing, Auditing I, Business valuation, Organizational behavior, Management Information systems, Production/ Operations management, Business law I and II, Advanced accounting, management and leadership, business ethics, international business, income tax I, Business communication, probability and statistics, intermediate accounting I and II, spreadsheets and applications, cost accounting, elements of accounting I and II, computerized accounting. -
Bachelor of Science - Accounting
Dickinson State University
Dickinson, ND05.2019
Skills
- Verbal communication
- Adaptability
- Problem Solver
- Critical Thinker
- Decision making
- Teamwork
- Positive Attitude
- Leadership
- Microsoft office suite
- Sales
- Prioritizing and Planning
Timeline
Assistant Branch Manager
Enterprise Rent-A-Car
08.2022 - Current
Assistant Manager
Enterprise Rent-A-Car Holdings
04.2022 - 08.2022
Management Assistant
Enterprise Rent-A-Car
02.2022 - 04.2022
Manager Trainee
Enterprise Rent-A-Car
03.2021 - 02.2022
Sales Associate
Runnings Farm And Fleet
08.2019 - 07.2020
Financial Statement Analysis, Business policy, Macro and Micro- economics, Entrepreneurship, managerial finance, principles of marketing, Auditing I, Business valuation, Organizational behavior, Management Information systems, Production/ Operations management, Business law I and II, Advanced accounting, management and leadership, business ethics, international business, income tax I, Business communication, probability and statistics, intermediate accounting I and II, spreadsheets and applications, cost accounting, elements of accounting I and II, computerized accounting. -
Bachelor of Science - Accounting
Dickinson State University
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